topic API - getting firmware version for firmware locked device in Network Platform API

API - getting firmware version for firmware locked device

Gal_Tfilin — Mon, 08 Jun 2020 10:33:06 GMT

Hey,

I implemented code that uses Meraki's API to get, amongst other things, the firmware versions of Meraki devices on a network.
I use this endpoint:
GET /networks/{networkId}/devices

For some of the devices, I'm getting the following:
"Firmware locked. Please contact support."

Is there any other way of getting a device's firmware?

Does anybody know why would Meraki return this value (on product design perspective) instead of the actual firmware version, even if it's locked?

Re: API - getting firmware version for firmware locked device

psteinbe — Mon, 08 Jun 2020 10:51:40 GMT

I have only ever seen firmware locked when I was in a beta for a specific product. Its locked in by the beta team so you can test the product. You can try to call support to have them release the lock if you are no longer in the beta test.

Re: API - getting firmware version for firmware locked device

Gal_Tfilin — Mon, 08 Jun 2020 11:15:48 GMT

Unfortunately, I'm not the owner(in terms of operational responsibility) of these devices and I cannot make any modifications to these devices.

I can either ignore these devices' firmware versions or find a reasonable workaround.

Re: API - getting firmware version for firmware locked device

Philip D'Ath — Mon, 08 Jun 2020 19:38:18 GMT

Firmware can be pinned by the request of an Administrator. It can include firmware that is not available to the public. It might resolve a specific issue, or it might have a non-public beta feature.

You won't be able to get any further information about the version number in this case.