topic Re: Is there a way to do time based alerting? in Network Platform API

Is there a way to do time based alerting?

dchenl337 — Wed, 19 Mar 2025 01:15:40 GMT

I have an integration with Freshservice at the moment using webhooks. I wanted to know, is there a way to do time based alerts in Meraki? Where if it is after a specific time, it send an alert to Freshservice? Thanks in advance.

Re: Is there a way to do time based alerting?

michalc1 — Wed, 19 Mar 2025 01:47:39 GMT

Hi @dchenl337 , welcome to the Meraki Community! 😊

At the moment, "time based alerts" is not an available feature.

We take our customer feedback seriously and would encourage you to submit a feature request.

You can make a feature request by going to the bottom right-hand corner of any dashboard window and send the request through the "Give A Feedback" button.

Any wish that is made, sends an email to our Product Managers and Development Teams. These wishes are taken into consideration and are used to help shape our product roadmaps. The most wished-for items are incorporated into product development.

Coming back to your query…. There might be a workaround from the Freshservice end. I've read you might be able to set up time-based alerts in Freshservice by heading to Admin > Workflow Automator, creating a workflow for the "Alert" module that triggers when Meraki sends an alert, and maybe adding a condition to check if the "Current Time" is past something like 5 PM in your timezone. If it works, it could escalate the alert with a notification or something, but if not, it might just close it—I’m not totally sure on the specifics, though as I am not a Freshservice employee 😃!

Re: Is there a way to do time based alerting?

Limbrey — Wed, 19 Mar 2025 10:04:14 GMT

Hi @dchenl337

Alertmagic on the Networking App marketplace might be able to help. It intercepts the Meraki webhooks prior to ticket creation, and uses rules-based logic to assess whether to create or append to a ticket. De-duplication is a common use-case - we would normally open a ticket on first alert and append subsequent alerts to the same ticket. Some users will auto-close a ticket also. So I think this falls into the 'art of the possible'.

AlertMagic is free for the first 100 devices. Might need the engineers to look at Freshdesk integration for it, but I think we've done that before.

https://marketplace.cisco.com/en-US/apps/413636/alertmagic