topic Re: getDeviceLiveToolsPing reliability? in Network Platform API

getDeviceLiveToolsPing reliability?

Philip D'Ath — Tue, 01 Oct 2024 09:56:33 GMT

How reliable do you find getDeviceLiveToolsPing()?

I'm using it in a script. I request a ping with:

PingResponse = dashboard.devices.createDeviceLiveToolsPing(mxSerial,storeSubnet+"220",count=1)

And then I have a loop doing a time.sleep(1) until Response["status"]=="complete" calling:

Response = dashboard.devices.getDeviceLiveToolsPing(mxSerial,PingResponse["pingId"])

Some nights the scripts runs without issue. Tonight, the ping never gets out of the status "new". I don't get any errors. I won't be exceeding the special rate limit on this API call.

Re: getDeviceLiveToolsPing reliability?

seb90 — Tue, 15 Oct 2024 16:04:04 GMT

The loop to query the results can be avoided by using the webhook callback function. This would already reduce the API calls.

Also changes have been made to the API endpoint. "This endpoint has a sustained rate limit of one request every five seconds per device, with an allowed burst of five requests." In my opinion, these changes limit the endpoint enormously.

Re: getDeviceLiveToolsPing reliability?

Philip D'Ath — Tue, 15 Oct 2024 22:34:29 GMT

>by using the webhook callback function

Not really possible when it's a script that could be run by several different people.

Re: getDeviceLiveToolsPing reliability?

seb90 — Wed, 16 Oct 2024 06:05:35 GMT

That's true, of course, but it would also be the easiest way to save API calls.

The actual problem in this case is probably the following:
"This endpoint has a sustained rate limit of one request every five seconds per device, with an allowed burst of five requests."