topic Re: DNAC is in maintenance mode in Network Platform API

DNAC is in maintenance mode

zaidalameen — Tue, 06 Sep 2022 15:18:44 GMT

Hi,

I was trying to upgrade our DNAC and it stuck on 1% so I have left it over the weekend and it's still on 1%. I have rebooted it but now I can't log in via GUI cause I think it's still under maintenance mode. I tried to exit maintenance mode from maglev but this error is showing up

$ maglev maintenance disable
ERROR: Context 'maglev-1' has incomplete details. Rerun 'maglev context add' to update the command line context

any idea how to exit from maintenance mode or how to solve the issue?

Thank you!

Re: DNAC is in maintenance mode

balaji.bandi — Tue, 06 Sep 2022 19:10:07 GMT

what version of DNAC and what version you try to upgrade ?

Raise an TAC case to investigate for you.

Re: DNAC is in maintenance mode

zaidalameen — Wed, 07 Sep 2022 15:15:36 GMT

@balaji.bandi, it is on 1.5.23 and was trying to upgrade it to the newest version.

I'm trying to open a TAC case right now, but I have to solve some issues for the differences in email domains before that.

Re: DNAC is in maintenance mode

balaji.bandi — Wed, 07 Sep 2022 15:42:05 GMT

if this new setup, i would rather re-image with new version, make sure what hardware version you have check the matrix.

Re: DNAC is in maintenance mode

zaidalameen — Wed, 07 Sep 2022 15:49:01 GMT

@balaji.bandi It's not a new setup, but I have a backup. I just want to go all the way to exit maintenance mode before I try to re-image it.

Re: DNAC is in maintenance mode

balaji.bandi — Wed, 07 Sep 2022 17:26:14 GMT

I can understand, you mentioned version 1.5 (never heard) i only see 1.3 then 2.X

by the way what generation DNAC appliance is this ? what version you trying to upgrade ?

Re: DNAC is in maintenance mode

zaidalameen — Mon, 12 Sep 2022 12:10:19 GMT

@balaji.bandi

Per Cisco they said this version is out of support and they can't help with it. The best and may be the only way is to do a fresh installation.

Re: DNAC is in maintenance mode

balaji.bandi — Mon, 12 Sep 2022 14:58:46 GMT

sure that is the best way to move forward.