topic Re: DNS error on createOrganizationNetwork in Network Platform API

DNS error on createOrganizationNetwork

Sofiane-dev — Wed, 31 Jan 2024 14:01:57 GMT

Hello,

The following error started popping up since yesterday when we try to create an organization network via dashboard api:

organizations, createOrganizationNetwork - 400 Bad Request, {'errors': ['Url failed to DNS resolve host name', "Hostname 'api.tnaas.tcsapps.com' has no public ip addresses"]}

Is there any ongoing incident with Meraki dashboard api ?

Thank you

Re: DNS error on createOrganizationNetwork

ConnorL1 — Wed, 31 Jan 2024 14:14:18 GMT

Just tried the POST /organizations API endpoint and was able to create an org okay, might be worth opening a support ticket and providing some additional context. I can only imagine this error if you're creating a new org by cloning it perhaps.

Re: DNS error on createOrganizationNetwork

Sofiane-dev — Wed, 31 Jan 2024 14:30:20 GMT

Hello @ConnorL1 , thank's for your help

Here are the logs generated by Meraki package, I hope it's helpful.

As you can see, I'm trying to create an organization network from an existing one (/organizations/{organizationId}/networks). It had always worked without any problem, we didn't make any changes do our code.

{"asctime": "2024-01-31 14:04:17,213", "levelname": "INFO", "name": "meraki", "message": "Meraki dashboard API session initialized with these parameters: {'version': '1.25.0', 'api_key': '************************************2307', 'base_url': 'https://****.meraki.com/api/v1', 'single_request_timeout': 60, 'certificate_path': '', 'requests_proxy': '', 'wait_on_rate_limit': True, 'nginx_429_retry_wait_time': 60, 'action_batch_retry_wait_time': 60, 'retry_4xx_error': False, 'retry_4xx_error_wait_time': 60, 'maximum_retries': 6, 'simulate': False, 'be_geo_id': None, 'caller': None, 'use_iterator_for_get_pages': False}"}

{"asctime": "2024-01-31 14:04:17,713", "levelname": "DEBUG", "name": "meraki", "message": "", "tags": ["organizations", "configure", "networks"], "operation": "createOrganizationNetwork", "method": "POST", "url": "/organizations/******/networks", "json": {"timeZone": "Europe/Paris", "tags": ["EMEA", "*****", "Call_center"], "copyFromNetworkId": "********************", "name": "TEST_NAPP_NETWORK_EMEA", "productTypes": ["wireless", "switch"]}}

{"asctime": "2024-01-31 14:04:17,713", "levelname": "INFO", "name": "meraki", "message": "POST https://****.meraki.com/api/v1/organizations/******/networks"}

{"asctime": "2024-01-31 11:23:55,372", "levelname": "ERROR", "name": "meraki", "message": "organizations, createOrganizationNetwork - 400 Bad Request, {'errors': ['Url failed to DNS resolve host name', \"Hostname 'api.tnaas.tcsapps.com' has no public ip addresses\"]}"}

Re: DNS error on createOrganizationNetwork

Raphael_L — Wed, 31 Jan 2024 15:15:32 GMT

What is api.tnaas.tcsapps.com ?

Re: DNS error on createOrganizationNetwork

Sofiane-dev — Wed, 31 Jan 2024 15:26:31 GMT

No idea, the response is coming from Meraki. From a quick search it belongs to "Tata Consultancy Services Limited" which belongs to Tata group.

Re: DNS error on createOrganizationNetwork

sungod — Wed, 31 Jan 2024 15:31:22 GMT

There's no major outages showing on the status page https://status.meraki.net/

Might be a 'local' problem, you can either wait to see if it resolves or open a support case.

But in the logging info you post below, I see...

base_url': 'https://****.meraki.com/api/v1',

...normally the base |URL should be api.meraki.com/api/v1 if you are specifying something else that may be the problem.

Re: DNS error on createOrganizationNetwork

aleabrahao — Wed, 31 Jan 2024 15:32:16 GMT

What URL address is this?

api.tnaas.tcsapps.com

Re: DNS error on createOrganizationNetwork

ConnorL1 — Wed, 31 Jan 2024 16:02:47 GMT

Mind dropping me a DM with a link to the source network? Curious where this "api.tnaas.tcsapps.com" is being referenced from.

Re: DNS error on createOrganizationNetwork

Philip D'Ath — Wed, 31 Jan 2024 18:55:39 GMT

> failed to DNS resolve host name', "Hostname 'api.tnaas.tcsapps.com'

This is your issue. "api.tnaas.tcsapps.com" has nothing to do with Meraki.