topic Re: Unable to unblock BassPro.com in OpenDNS

Unable to unblock BassPro.com

mbgoldberg — Sat, 16 Feb 2019 21:05:52 GMT

I'm the DNS administrator with custom filtering. www.BassPro.com, a sporting goods website, is being blocked due to category "Weapons". I had explicitly excluded "Weapons" from categories to block when I set the filtering up over a year ago. I verified that Weapons is unchecked, but it is still blocked. Open DNS reports

This site is blocked due to content filtering.

www.basspro.com
Sorry, www.basspro.com has been blocked by your network administrator.

Report an incorrect block

This site was blocked due to the following categories: Weapons

Diagnostic Info
ACType
1
Block Type
aup
Bundle ID
-
Domain Tagging
-
Host
block.opendns.com
IP Address
73.162.94.123
Org ID
0
Origin ID
144607088
Prefs
-
Query
url=888888156766848481838015688078&ablock&server=pao15&prefs=&tagging=&nref
Server
pao15
Time
2019-02-16 20:58:59.67684957 +0000 UTC m=+9420827.763344426

----

This is what I get when I run nlslookup:

C:\WINDOWS\system32>nslookup -type=txt debug.opendns.com.
Server: www.routerlogin.com
Address: 192.168.1.1

Non-authoritative answer:
debug.opendns.com text =

"server m17.pao"
debug.opendns.com text =

"device 000038DDF5E16D52"
debug.opendns.com text =

"flags 422 0 8010 1800000000000000000039400007F00400014C3"
debug.opendns.com text =

"originid 144607088"
debug.opendns.com text =

"actype 1"
debug.opendns.com text =

"bundle 144607088"
debug.opendns.com text =

"source 73.162.94.123:36304"

C:\WINDOWS\system32>
C:\WINDOWS\system32>nslookup www.basspro.com
Server: www.routerlogin.com
Address: 192.168.1.1

Non-authoritative answer:
Name: www.basspro.com
Addresses: 146.112.61.106
146.112.61.106

Re: Unable to unblock BassPro.com

rotblitz — Sun, 17 Feb 2019 14:45:27 GMT

It looks like that you're using Netgear LPC and OpenDNS Home at the same time. This isn't going to work, because these services are incompatible. You can use either the one or the other.

Re: Unable to unblock BassPro.com

mbgoldberg — Mon, 18 Feb 2019 04:34:57 GMT

rotblitz -

Thanks for response, I'll check it out. But it does seem that it is OpenDNS that is rejecting it, not Netgear LPC. The html message comes from block.opendns.com:
https://block.opendns.com/main?url=888888156766848481838015688078&ablock&server=pao16&prefs=&tagging=&nref

Michael

Re: Unable to unblock BassPro.com

rotblitz — Mon, 18 Feb 2019 05:52:42 GMT

Your concern is irrelevant. The block page is the same for all, OpenDNS, Umbrella and Netgear LPC, but each of these three services uses a different dashboard and different dashboard settings. Therefore they are incompatible. Again, you can use only one of them in a network at any time. Else you will get unreliable and inconsistent results.

OpenDNS dashboard: https://dashboard.opendns.com/settings/
Umbrella dashboard: https://dashboard.umbrella.com/
Netgear LPC dashboard: https://netgear.opendns.com/

Where do you "had explicitly excluded "Weapons" from categories to block"?

See here the block page for Netgear LPC: https://kb.netgear.com/25687/ (Step 18)
It is clearly the OpenDNS block page too.

Re: Unable to unblock BassPro.com

mbgoldberg — Mon, 18 Feb 2019 07:04:26 GMT

RotBlitz - You are 100% correct! I signed up with OpenDNS long before I got a NetGear router. I went to my OpenDNS account to verify my settings, but now that I tried NetGear LPC dashboard it brought up OpenDNS also but I found different filter settings and Weapons was indeed blocked.
Thanks you for your follow up - you have solved my prob.
Michael

Re: Unable to unblock BassPro.com

rotblitz — Mon, 18 Feb 2019 07:09:03 GMT

Welcome!

Re: Unable to unblock BassPro.com

marlinputnam8745 — Thu, 14 Mar 2019 06:31:34 GMT

you have to use some VPN software in order to unblock bass pro website, it looks like you are using Netgear lpc and open DNS that is rejecting it.