topic Re: Support documentation pages using unsupported protocol in OpenDNS

Support documentation pages using unsupported protocol

squodge — Thu, 16 Oct 2025 10:27:15 GMT

Cannot load any support docs for OpenDNS on Chrome, Firefox, Edge etc

https://support.opendns.com/hc/en-us/sections/206253647-Computer-Configuration

https://support.opendns.com/hc/en-us/sections/206253667-Individual-Router-Configurations

Re: Support documentation pages using unsupported protocol

orottler — Wed, 22 Oct 2025 12:33:21 GMT

that's true for all content of support.opendns.com, wireshark shows that the server

reponds with a fatal handshake error.

sslabs isn't even able to evaluate the TLS version, "Failed to communicate with the secure server"

funny, that there is no way to contact the owner of the server (email support.opendns.com is disabled too, pointing to here), may be we have to open a TAC case ?

Re: Support documentation pages using unsupported protocol

mclaugca — Thu, 06 Nov 2025 14:39:11 GMT

Seems impossible to get support for OpenDNS

Re: Support documentation pages using unsupported protocol

Bryan Byles — Thu, 06 Nov 2025 18:20:35 GMT

Try these instead:

https://web.archive.org/web/20250209194625/https://support.opendns.com/hc/en-us/sections/206253647-Computer-Configuration

https://web.archive.org/web/20240107152759/https://support.opendns.com/hc/en-us/sections/206253667-Individual-Router-Configurations

Re: Support documentation pages using unsupported protocol

mclaugca — Thu, 13 Nov 2025 23:06:49 GMT

Thanks for sending, but Cisco needs to fix the support website!

Re: Support documentation pages using unsupported protocol

wgustavus — Sat, 15 Nov 2025 20:49:41 GMT

Absolutely! Kind of embarrassing for Cisco to be operating servers still using insecure protocols that have not been supported for about 3 years!

Re: Support documentation pages using unsupported protocol

Bryan Byles — Sat, 15 Nov 2025 23:36:06 GMT

The OpenDNS Community has moved! The old site was shut down.
https://community.cisco.com/t5/opendns/bd-p/openDNS

Re: Support documentation pages using unsupported protocol

MikaelSkive — Mon, 17 Nov 2025 08:33:52 GMT

Url's seems not to work now 😞

503 Service Unavailable

No server is available to handle this request.

Re: Support documentation pages using unsupported protocol

Bryan Byles — Tue, 18 Nov 2025 05:52:06 GMT

Please retry the above URLs as I tried them and they worked for me. To fix a "503 Service Unavailable" error, try refreshing the page, clearing your browser cache, or checking the website's status with a third-party tool.

Re: Support documentation pages using unsupported protocol

Joey Jo-Jo — Thu, 08 Jan 2026 16:18:39 GMT

This issue seems to have reoccurred (or never been solved). I get the same error as the OP on my Windows 11 PC and my Android mobile phone.

The links on this page lead to the SSL error, for example.