topic Password in OpenDNS

Password

jgraham11 — Fri, 24 Mar 2017 21:29:43 GMT

To login in on website my password works but if I go to use the DNS updater program it tells me there's a problem verifying my info. Why is that?

Re: Password

rotblitz — Sat, 25 Mar 2017 10:50:09 GMT

Ensure that your password does not contain special characters reserved for URL encoding/escaping.

Re: Password

jgraham11 — Sat, 25 Mar 2017 10:59:54 GMT

password only has letters and numbers. Well I wasn't getting my email after changing the DNS. After I set it back to the original I started getting my mail again. Something isn't working for me so I'm not going to change my DNS

Re: Password

rotblitz — Sat, 25 Mar 2017 11:17:31 GMT

It seems your other e-mail provider treats OpenDNS e-mails as spam. Check your spam folders and ensure that you provided a correct and working e-mail address.

You can check the update function with this URL in a browser to see if it's your password or something else causing problems:

https://updates.opendns.com/nic/update?hostname=NetworkLabel

Replace NetworkLabel by your network label from https://dashboard.opendns.com/settings/

If you're still facing problems, raise support ticket with OpenDNS. Staff must check your account.