topic Re: why opendns updater software not update ip on site? in OpenDNS

why opendns updater software not update ip on site?

beshoyshokry — Fri, 07 Apr 2023 23:22:09 GMT

I have downloaded the OpenDNS program on Windows and it works well and updates my IP approximately every two minutes. Why is the IP updated on the program and not on the site and my account nt? I want it right now. Thank you.

Re: why opendns updater software not update ip on site?

reham1 — Tue, 11 Apr 2023 04:50:00 GMT

Hello,

When you launch the Updater client is it signing into your account and selecting a network to update?

Do you see any error notifications coming from the updater client? If so, what do they say? You can send us a screenshot of the error in a reply email attachment if you'd like.

If you are having trouble with the updater client on Windows, please try going into the settings of your updater client and make sure that the box next to "Send updates to DNS-O-Matic" is unchecked, as shown here: http://www.opendns.com/support/dynamic_ip_windows/#settings. After that, try restarting updater client and see if it begins sending updates.

Have you tried configuring OpenDNS locally and restarting your computer? The updater may not detect you're using OpenDNS as a DNS resolver on your connection and send network IP updates unless you follow the instructions listed in this guide: < https://support.opendns.com/forums/21618384-Computer-Configuration>

Finally, if you have a firewall or anti-virus program enabled then please be sure to create an exception for the dynamic IP updater client so its updates may reach our servers properly.

Re: why opendns updater software not update ip on site?

beshoyshokry — Tue, 11 Apr 2023 20:40:22 GMT

thanks alot mr reg your reply so helpful and it fixes my issuse

Re: why opendns updater software not update ip on site?

reham1 — Tue, 11 Apr 2023 23:04:05 GMT

I am glad that this has worked for you.

Re: why opendns updater software not update ip on site?

smokinnn — Thu, 08 Jun 2023 03:49:34 GMT

4728470388 Hi, Pls share the two links in your initial response again. I am facing the same issue as the OP but I am getting a "The page you were looking for doesn't exist" for both the links in your comment.

Re: why opendns updater software not update ip on site?

reham1 — Thu, 08 Jun 2023 04:42:58 GMT

Hello,

Sorry about the links

This is the field to make sure you disable the Send Dns-O-Matic updates option.

This link covers computer configuration:

https://support.opendns.com/hc/en-us/sections/206253647-Computer-Configuration