topic Re: Login page redirect loop in OpenDNS

Login page redirect loop

mlecule — Wed, 14 Jun 2023 19:57:46 GMT

I've tried multiple times to log into open dns and every time I do it redirects to the umbrella login screen then bounces back to the open dns login screen. I've tried different browsers, clearing cache, even tried to login from another location and still getting the same loop from the login page. Anyone else having this same issue?

Re: Login page redirect loop

ap_ — Wed, 14 Jun 2023 20:23:14 GMT

Having the exact same issue... Even changed my password etc. Bounces between OpenDNS login and umbrella Cisco page.

Re: Login page redirect loop

stange1 — Wed, 14 Jun 2023 20:33:03 GMT

Same here

Re: Login page redirect loop

madwifee — Wed, 14 Jun 2023 21:02:50 GMT

Me too. I rebooted the desktop-modem-router. Changed my password. Nothing worked.

Re: Login page redirect loop

kburton1 — Wed, 14 Jun 2023 21:07:36 GMT

Same here. I called a support line. They suggested sending email to umbrella-support@cisco.com. All they would do for me.

Re: Login page redirect loop

iaan.developer — Wed, 14 Jun 2023 21:08:35 GMT

Same here, I've tried everything.

Re: Login page redirect loop

Wed, 14 Jun 2023 22:46:30 GMT

Same issue!

Re: Login page redirect loop

reham1 — Wed, 14 Jun 2023 23:23:09 GMT

Hello,

Thanks for contacting us. We are investigating reports of an OpenDNS dashboard login loop where customers are being redirected to a Cisco (the OpenDNS parent company) login page and are unable to access their dashboards. We have alerted our engineering teams and will update you as soon as we know more.

Re: Login page redirect loop

madwifee — Wed, 14 Jun 2023 23:23:46 GMT

Mine is better now. Thank you!

Re: Login page redirect loop

reham1 — Wed, 14 Jun 2023 23:25:25 GMT

Hello,

Please try again and advise if successful or not.

Thank you

Re: Login page redirect loop

iaan.developer — Thu, 15 Jun 2023 01:11:18 GMT

Alright here. Thanks!!

Re: Login page redirect loop

mlecule — Thu, 15 Jun 2023 11:56:30 GMT

It's fixed now. Thanks.

Re: Login page redirect loop

gregport — Thu, 15 Jun 2023 19:25:55 GMT

4728470388 I am having this same issue currently. I've tried the same things as the original poster including a password reset but still cannot login. FWIW I logged in successfully this morning for the first time in a long time, and subsequent logins started having this issue.

Re: Login page redirect loop

wcso701 — Thu, 15 Jun 2023 20:16:09 GMT

same problem still for me

Re: Login page redirect loop

snappygravy — Thu, 15 Jun 2023 20:56:31 GMT

Same problem. Tried several browsers. Edge seems to work…for now.

Re: Login page redirect loop

reham1 — Thu, 15 Jun 2023 23:04:04 GMT

Hello,

Please clear your browser cache and try again. Instructions for flushing your web browser's cache can be found here: ***https://support.opendns.com/hc/en-us/articles/227988627-How-to-clear-the-DNS-Cache-***

Re: Login page redirect loop

hotwing1 — Fri, 16 Jun 2023 00:14:46 GMT

How do you flush Dns in safari or DuckDuckGo on iOS?

Re: Login page redirect loop

reham1 — Fri, 16 Jun 2023 00:26:10 GMT

Hello,

This link ***https://support.apple.com/en-us/HT201265#:~:text=Delete%20history%2C%20cache%2C%20and%20cookies,t%20change%20your%20AutoFill%20information.*** cover Safari on IOS.

This link covers ***https://www.techjunkie.com/duckduckgo-clear-cache-cookies/*** covers DuckDuckGo.

Re: Login page redirect loop

gregport — Fri, 16 Jun 2023 02:34:50 GMT

Still continuing to have the same issue after clearing browser cache and dns cache in every possible way. Different browsers, private mode, reboot, etc, etc.

My login loop looks like:
- enter user/pass at https://login.opendns.com

- go to https://login.umbrella.com/umbrella, enter user/pass again

- receive a jwt in response header from https://login.opendns.com/auth/jwt

- go to https://dashboard2.opendns.com/, which returns a 302 redirect back to https://login.opendns.com/umbrella/?return_to=https%3A%2F%2Fdashboard2.opendns.com%2F

Re: Login page redirect loop

reham1 — Fri, 16 Jun 2023 02:38:53 GMT

Hello,

For all still continuing to have the login issue even after flushing their browser queue please create a support request so we can troubleshoot the problem in its entirety.