topic Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list in OpenDNS

"Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

acatic1 — Fri, 02 Sep 2016 11:00:02 GMT

I cannot seem to unblock any domain when working from the blocked domains list. When I click to whitelist a corresponding blocked domain, I get a popup saying "error whitelisting", with no details. I can manually enter the domain with the 'never block' function still. However, it would be very handy to unblock straight from the blocked domains list, especially since the link is provided, but does not appear to work.

Thanks for any guidance!

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

mattwilson9090 — Fri, 02 Sep 2016 13:39:24 GMT

I just checked and am getting the same thing. You should open a support ticket since something on the website seems to be broken.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

mel_davila — Wed, 21 Sep 2016 15:16:36 GMT

From Rank Domain I have the same problem.

Cliking in

make an exception for this domain.

	*.youtube.com	1,484
	This domain is categorized as Video Sharing, which you blocked. You can make an exception for this domain or unblock this entire category .

Error whitelisting *.youtube.com

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Wed, 21 Sep 2016 16:51:24 GMT

No, mel_davila, you have an absolutely different problem. You generally cannot whitelist or blacklist a wildcard (this is an expression with an "*"). If you whitelist or blacklist without the *, i.e. youtube.com in your case, it should work.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

mel_davila — Thu, 22 Sep 2016 12:22:44 GMT

To reproduce the error:
go to Stats.
Click on "blocked domain"
remove all filters and apply.
Select (click) one in red (blocked).
With "*" or without and try to "make an exception for this domain"
I have always the same error.
Error whitelisting ........

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Thu, 22 Sep 2016 14:10:24 GMT

And what exactly is this "always the same error"? You didn't say what the error message is...
I have tried this too, and if I get an error message, it is very explicit although not always helpful.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

atombomb6666 — Sat, 08 Oct 2016 04:52:22 GMT

I have the same error every time too even using different browsers.See image below...

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Sat, 08 Oct 2016 12:39:09 GMT

I'm confident that you raised a support ticket. If not, I'll raise one.

Edit: Ok, I have opened a ticket: 250922

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

anattwoo — Mon, 10 Oct 2016 12:16:42 GMT

Thanks for raising this issue. Our engineers are aware of the problem and are looking into a resolution. As has been pointed out, in the meantime you can still add domains to the block and allow lists manually, it is just the quick add from reports that is not functioning.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

zirafa — Thu, 23 Feb 2017 10:31:15 GMT

It still seems like it would not be working.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Thu, 23 Feb 2017 18:44:47 GMT

Yes, this has apparently less priority, because it does not prevent from blacklisting or whitelisting domains. This can still easily be done from https://dashboard.opendns.com/settings/ with no errors.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

zirafa — Thu, 23 Feb 2017 22:10:00 GMT

Ah, I see. So after half a bloody year we cannot fix a simple issue. Right. Seems legit. I wish I could afford to work in such a hurry 🙂

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Fri, 24 Feb 2017 10:45:34 GMT

Honestly, I'm user since 2007 and I do not recall that I really needed that feature. In most cases it does not make sense to block what is being offered in the domain stats, because you want to either block more (e.g. example.com instead of blog.example.com) or less (e.g. my.subdomain.example.org instead of example.org).

Also, think about, it's a free service, even not ad driven like so many others. What do you expect then...

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

the.tates — Tue, 11 Apr 2017 00:29:28 GMT

I'm a new user having this issue as well. Looks like its been going on a while and still not fixed. What's up Cisco?

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Tue, 11 Apr 2017 15:38:00 GMT

Beside you and me, only four users (out of 65 millions) complained about this malfunctioning feature. Do you really think this convinces Cisco/OpenDNS to work on this? (If I was them, I didn't work on it either...)

In the meantime you may want wasting your time with calculating the percentage of complaining users... 😉

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

zirafa — Tue, 11 Apr 2017 20:23:08 GMT

Rotblitz, how about putting the effort you put into offending the affected users to solving this problem? What the hack should this approach actually mean? I do not need this, therefore you are a bunch of idiots and we don't need to solve the bug? Really? Go to hell with such responses and better find a solution or shut up since you cannot be helpful.

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Wed, 12 Apr 2017 08:43:53 GMT

"how about putting the effort ... to solving this problem?"

Sure, I'll fix it immediately after you provided me access to the source code. No problem! Awaiting you granting me access...

Wondering about something? Well, if I can fix the problem, you can grant access to the code, not? Why not?

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

seawolfves — Sun, 23 Apr 2017 02:01:07 GMT

Some one doing something about this has been going on for months

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

cindybnp — Sat, 27 Jan 2018 14:50:45 GMT

Ridiculous.This has been a problem now for years with no resolution. Very poor service. OpenDNS you get ZERO stars,

Re: "Error whitelisting" when trying to whitelist a domain from 'Stats' blocked list

rotblitz — Sat, 27 Jan 2018 17:16:38 GMT

What amount did you pay for the service?