topic Re: Custom block-page logo doesn't work in OpenDNS

Custom block-page logo doesn't work

rudeboypl — Fri, 16 Feb 2024 19:28:31 GMT

Hi!

I uploaded my custom logo for block page.
After upload i selected and "apply" changes.
Unfortunately, this has no effect at all 😞
I always have the default CISCO Umbrella logo on the blocking page.
I'm working on free OpenDNS Home

What's the problem?

Re: Custom block-page logo doesn't work

reham1 — Tue, 20 Feb 2024 00:02:44 GMT

Hello,

Do you have a VIP or free "Home Basics" account.The free account does not currently allow custom block pages.

If you have a VIP account I would suggest creating a support request so we can troubleshoot this problem thoroughly.

Re: Custom block-page logo doesn't work

rudeboypl — Tue, 20 Feb 2024 00:16:29 GMT

Hello,
I'm on free Home Basic.

On dashboard i can set my custom logo but it doesn't work. I can set my own message on the blocking page - this functionality works.
The custom logo worked for a few days and after uploading the corrected logo, it stopped displaying.

Re: Custom block-page logo doesn't work

reham1 — Tue, 20 Feb 2024 00:24:01 GMT

Hello,

Please create a support request so the problem can be further evaluated.

Re: Custom block-page logo doesn't work

rudeboypl — Tue, 20 Feb 2024 00:39:09 GMT

I made a support request
#1763524

Re: Custom block-page logo doesn't work

reham1 — Tue, 20 Feb 2024 01:14:31 GMT

Thank you

The support request will be dealt with as soon as possible.