topic Re: Why does OPENDNS block everything, except... in OpenDNS

Why does OPENDNS block everything, except...

michael_home — Fri, 28 Jun 2013 03:59:36 GMT

So i added opendns updater to my system, and configured the protocol #4 to use the DNS server IP''s.

At that point soon after it began to block pictures, but not text.

then it began to block complete websites. ABC.com / nbc.com - everything.

BUT it fails to block literally about 20 sites and domains, ive told it to block.

So i completely removed the Updater and the DNS Server IP's, from my system and network.

Even removed everything from m y Whitelist and blacklist.

and POOF, like some kind of FIx-it-yourself magic, everything works and comes thru again.

Very disappointed with Opendns right now.

Ill give them 48 hours, then im ending my very lengthy and paid relationship with them.

Re: Why does OPENDNS block everything, except...

cervezafria — Fri, 28 Jun 2013 04:24:12 GMT

VIP or Commercial account? If VIP, did you set up a filtering profile (High, Moderate, Low, Custom) under Settings? Which? If Commercial did you submit a support request?

Re: Why does OPENDNS block everything, except...

michael_home — Fri, 28 Jun 2013 06:26:46 GMT

i'm a home user with a premium account.

Re: Why does OPENDNS block everything, except...

michael_home — Fri, 28 Jun 2013 06:43:18 GMT

specifically, my account reads: OpenDNS Deluxe (Family).

initially the config was: *nothing blocked and about 20 blacklisted items and 10 whitelist items.

Also had the updater installed and working + the IP4 protocols set to the DNS server IP's

the result: everything was blocked.

Strange tho: had the same exact config yesterday and NOTHING was wrong. Everything was A OK 😃

The NEW config, sadly, is that NOTHING is blocked. NO white list. NO black list. removed the updater.

Set the IP4 protocols to "auto" so my ISP gives me a DNS.

result::: everything now works just fine. can get on every website in the 'verse.

Re: Why does OPENDNS block everything, except...

rotblitz — Fri, 28 Jun 2013 10:01:59 GMT

Most likely your IP address information was not updated at OpenDNS, so you inherited one from another user and used their settings, not yours.

https://dashboard.opendns.com/settings/

"Ill give them 48 hours"

It's your 48 hours to correct it, not theirs. They don't do it wrong.

"So i completely removed the Updater and the DNS Server IP's, from my system and network."

Changing the DNS resolver addresses is sufficient already. And, of course, you must flush both, your local resolver cache and your browser cache, for any settings changes to take effect immediately. Else you will continue to be served out of your local caches.

Removing the Updater has no effect if you don't use OpenDNS at all (by changing the resolver addresses), but will make things worse when you use OpenDNS again...

"Even removed everything from m y Whitelist and blacklist."

This was even more useless, with absolutely no effect, as you don't use OpenDNS any longer. Same you could have cleaned my whitelist and blacklist.

What to do to make it work again?

Configure the OpenDNS resolver addresses, and install the Updater again. Check the Updater log that IP address updates are with no errors. If errors occur, check the knowledge base.
http://www.opendns.com/support/article/83