topic Sensor License in Sensors

Sensor License

BlakeRichardson — Wed, 04 Oct 2023 03:21:02 GMT

I have a MT sensor using one of the free licenses ( I forgot about them and have been buying licenses this entire time).

Anyway I have one device that I have assigned a free license to however the dashboard reports that this device is unlicensed on the overview page but when I click on the device adding a license is greyed out and if I have the device list for the Org it shows its licensed.....

Screenshot from devices page

Screenshot from licensing page

Re: Sensor License

bridahlq — Wed, 04 Oct 2023 10:43:56 GMT

I've noticed the same for two of my sensors as well for a while now, nothing has happened but it's kind of annoying at least.

Re: Sensor License

BlakeRichardson — Wed, 04 Oct 2023 19:49:10 GMT

It sure is because my monitoring software which has a Meraki license sensor setup via the API is reporting an issue because of it.

If Meraki deem this as normal behaviour I might just purchase a license. But it would be a shame to offer 5 free licenses yet they behave differently than an purchased license.

Re: Sensor License

BlakeRichardson — Wed, 04 Oct 2023 21:06:42 GMT

I have opened a support ticket so I will update once I know more.

Re: Sensor License

BlakeRichardson — Wed, 04 Oct 2023 22:03:52 GMT

Update from Meraki support.

Hi Blake,

Thank you for contacting Cisco Meraki Support!

I can confirm that this is unexpected behavior that our development team is currently investigating further in regard to the 5 free MT licenses in PDL organizations not showing as properly assigned in the Overview/Devices tabs.

At this time, there is no ETA on when this will be resolved, but I will continue to monitor the progress and provide you with an update as soon as I have more information.

I will update again once there has been a resolution.