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公告

December 2020

December 2020

【专家面对面】Cisco Expressway--Mobile and Remote Access配置和故障排除

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Yanli Sun
Community Manager
本次【专家面对面】在线问答活动,是与9月24日上午十点开始的第五期 CSC 公开课 活动同步举办的。
活动内容:
我们的技术支持专家 Welkin Tiantang He 会在此回答您关于”Cisco Expressway--MRA配置和故障排除的相关问题。
活动时间2014年9月24日-9月30日
参与方式在本主题下跟帖提出您的问题,我们的专家会予以解答。
专家介绍:Welkin Tiantang He
职称:Technical Leader
认证:CCIE Collaboration / Security, RHCE, VCP5
解决方案:Contact Center, Telepresence
产品:Collaboration
客户领域:Enterprise

如果专家的解答对您有帮助的话,记得点击本帖或者专家答复中的“支持”按钮,并打分哦
17 评论
hailin huang
Beginner
期待后续的离线观看,错过了。
blgao
Cisco Employee
必须支持tiantang!!!
yongshun gao
Beginner
期待视频录像
elvis.pan
Beginner
Hi Welkin:
我嘗試利用您課程內的資料去施作將SX20利用Provisioning方式透過Expressway E to Expressway C將SX20註冊回CUCM,但一直失敗!想請您指導指導!

步驟:
1.先將SX20放置于內部網路先與CUCM做註冊,並驗證功能正常!
2.建立一個CUCM Local User 為2002,並與SX20做捆綁
3.將SX20 Reset to Default 並設置Internet Public IP
4.將CA憑證放入SX20,並進入Provisioning 設定 為Edge 模式,同時將User  ID / Password輸入
5.進行Provisioning
6.無法註冊,訊息為認證失敗

Log 如下:
SX20 Log :
Sep 26 11:32:27.652 a8 appl[2241]: 4086.68 MainEvents I: LayoutUpdated(p=1) outputNo=1 og=104Sep 26 11:32:27.653 a8 appl[2241]: 4086.69 MainEvents I: LayoutUpdated ...frame[GUI] gui p=1 src=1 ig=103 x=0 y=0 w=10000 h=10000 l=0 b=0 letterbox fcref=0Sep 26 11:32:27.678 a8 appl[2241]: 4086.71 VIDEOLC-0 I: Configuration of output HDMI 1 to 1920x1080@60Hz timing confirmedSep 26 11:32:43.640 a8 appl[2241]: 4102.68 MC W: TransactionActionStorage::cbTimeoutAction: Disc    OutGate id(104) Sep 26 11:34:08.977 a8 appl[2241]: 4188.01 PROV I: [statusCheck] No active VcsE, reprovisioning!Sep 26 11:34:09.103 a8 appl[2241]: 4188.14 PROV I: [requestId=1804289442] EDGE_CONFIG 'https://expe.vcs.today:8443/dmNzLnRvZGF5/get_edge_config/'Sep 26 11:34:09.883 a8 appl[2241]: 4188.92 PROV I: [requestId=1804289442] response=200, ''Sep 26 11:34:09.891 a8 appl[2241]: 4188.93 PROV I: [requestId=1804289443] UDS_USER 'https://expe.vcs.today:8443/dmNzLnRvZGF5L2h0dHBzL0NVQ00vODQ0Mw/cucm-uds/user/2002'Sep 26 11:34:10.020 a8 appl[2241]: 4189.06 PROV I: [requestId=1804289443] response=401, 'HTTP code=401'Sep 26 11:34:10.021 a8 appl[2241]: 4189.06 PROV I: handleAuthFailed: Authentication failed, will try to reregister.Sep 26 11:36:10.022 a8 appl[2241]: 4309.06 PROV I: [statusCheck] No active VcsE, reprovisioning!Sep 26 11:36:10.103 a8 appl[2241]: 4309.14 PROV I: [requestId=1804289444] EDGE_CONFIG 'https://expe.vcs.today:8443/dmNzLnRvZGF5/get_edge_config/'Sep 26 11:36:10.839 a8 appl[2241]: 4309.88 PROV I: [requestId=1804289444] response=200, ''Sep 26 11:36:10.847 a8 appl[2241]: 4309.88 PROV I: [requestId=1804289445] UDS_USER 'https://expe.vcs.today:8443/dmNzLnRvZGF5L2h0dHBzL0NVQ00vODQ0Mw/cucm-uds/user/2002'Sep 26 11:36:10.973 a8 appl[2241]: 4310.01 PROV I: [requestId=1804289445] response=401, 'HTTP code=401'Sep 26 11:36:10.974 a8 appl[2241]: 4310.01 PROV I: handleAuthFailed: Authentication failed, will try to reregister.
Expressway E Log:
Results
2014-09-26T11:40:16+08:00traffic_server[12126]: Event="Sending HTTP error response" Status="401" Reason="Unauthorized" Dst-ip="60.250.122.24" Dst-port="45526" UTCTime="2014-09-26 03:40:16,352"
2014-09-26T11:40:12+08:00traffic_server[12126]: Event="Sending HTTP error response" Status="401" Reason="Unauthorized" Dst-ip="60.250.122.24" Dst-port="45526" UTCTime="2014-09-26 03:40:12,387"
2014-09-26T11:38:12+08:00traffic_server[12126]: Event="Sending HTTP error response" Status="401" Reason="Unauthorized" Dst-ip="60.250.122.24" Dst-port="55313" UTCTime="2014-09-26 03:38:12,003"
2014-09-26T11:38:11+08:00traffic_server[12126]: Event="Sending HTTP error response" Status="401" Reason="Unauthorized" Dst-ip="60.250.122.24" Dst-port="55313" UTCTime="2014-09-26 03:38:11,388"
Expressway C Log:
Results
2014-09-26T11:38:11+08:00edgeconfigprovisioning: Level="INFO" Detail="Failed to find username or token in request."
HTTPMSG:
|GET /dmNzLnRvZGF5/get_edge_config/ HTTP/1.1
Via: https/1.1 vcs[76A3125E] (ATS), http/1.1 vcs[AC110114] (ATS)
X-Forwarded-For: 60.250.122.24, 127.0.0.1
Accept: text/xml
User-Agent: Cisco/TC
Accept-Charset: ISO-8859-1,utf-8
Host: 127.0.0.1:22110
Cookie: JSESSIONIDSSO=94FF98B051E00511DA48CB05D3A24C4B
Content-Type: application/x-www-form-urlencoded


Yanli Sun
Community Manager
gaoyongshun 发表于 2014-9-26 10:06 back.gif
期待视频录像

活动视频已发布
【CSC公开课】第五期演讲视频:Cisco Expressway-MRA配置和故障排除
Yanli Sun
Community Manager
183738363 发表于 2014-9-24 20:44 back.gif
期待后续的离线观看,错过了。

没关系,看这里
【CSC公开课】第五期演讲视频:Cisco Expressway-MRA配置和故障排除
elvis.pan
Beginner
Hi Welkin 大師:請問有空為小的釋疑嗎?大大感激~~:D
Yanli Sun
Community Manager
elvis.pan 发表于 2014-9-29 10:47 back.gif
Hi Welkin 大師:請問有空為小的釋疑嗎?大大感激~~

别急哦,已经帮你转告大师啦 :) 会尽快解答的
何天堂
Beginner
elvis.pan 发表于 2014-9-26 11:41 back.gif
Hi Welkin:我嘗試利用您課程內的資料去施作將SX20利用Provisioning方式透過Expressway E to Expressway C將 ...

Hi Elvis,
从日志中看到https://expe.vcs.today:8443/dmNzLnRvZGF5L2h0dHBzL0NVQ00vODQ0Mw/cucm-uds/user/2002返回401错误,请在expressway-c所在的网段使用2002用户访问
https://cucm_fqdn/cucm-uds/user/2002看看结果如何?
同时确认用户2002属于standard cucm end user组,并且已经和sx20完成联。
Cheers,
Welkin
elvis.pan
Beginner
CSC_小M 发表于 2014-9-29 10:53 back.gif
别急哦,已经帮你转告大师啦 会尽快解答的

太感謝您了!再請大師解惑喲~CC
何天堂
Beginner
elvis.pan 发表于 2014-9-26 11:41 back.gif
Hi Welkin:我嘗試利用您課程內的資料去施作將SX20利用Provisioning方式透過Expressway E to Expressway C將 ...

Elvis,
请检查_cisco-uds._tcp.vcs.today的SRV记录是否存在?
如果使用IE/Firefox通过2002用户在expressway-c网段登陆http://cucmFQDN/cucm-uds/user/2002,有什么提示?
Cheers,
Welkin
elvis.pan
Beginner
何天堂 发表于 2014-9-29 15:08 back.gif
Elvis,
请检查_cisco-uds._tcp.vcs.today的SRV记录是否存在?

Hi Welkin:
我發現我的vcs.today沒有這筆”_cisco-uds._tcp.vcs.today“ SRV,我今天匯價上去進行驗證測試!
另外我使用2002 User透過http://cucmFQDN/cucn-uds/user/2002 登入後我從網頁上是看到下面這樣的訊息,這樣是正確的嗎?
謝謝
------------------------------------------------------------------------------------
This XML file does not appear to have any style information associated with it. The document tree is shown below.

96952dd2-ee4c-e929-5451-632a07a9f091
2002

sx20





false
4
繁體中文, 語言, 正體字, 國語, 臺灣





<BR /><PAGER></PAGER><BR /><SELFSERVICEID>2002</SELFSERVICEID><BR /><ACCOUNTTYPE>local</ACCOUNTTYPE><BR /><HOMECLUSTER enableimandpresence="true" enablecalendarpresence="false">true</HOMECLUSTER><BR /><IMANDPRESENCE><BR /><SERVER>172.17.1.244</SERVER><BR /></IMANDPRESENCE><BR /><CALLFORWARDALLDESTINATION appliestoallextensions="true"><BR /><SENDTOVOICEMAILPILOTNUMBER>false</SENDTOVOICEMAILPILOTNUMBER><BR /><DESTINATION></DESTINATION><BR /></CALLFORWARDALLDESTINATION><BR /><ENABLEDONOTDISTURB appliestoalldevices="true">false</ENABLEDONOTDISTURB><BR /><SERVICEPROFILE><BR /><URI><A href="http://172.17.1.243:6970/SPDefault.cnf.xml" target="test_blank" rel="nofollow noopener noreferrer">http://172.17.1.243:6970/SPDefault.cnf.xml</A></URI><BR /></SERVICEPROFILE><BR /><DEVICES uri="https://172.17.1.243/cucm-uds/user/2002/devices"></DEVICES><BR /><CREDENTIALS uri="https://172.17.1.243/cucm-uds/user/2002/credentials"></CREDENTIALS><BR /><EXTENSIONS uri="https://172.17.1.243/cucm-uds/user/2002/extensions"></EXTENSIONS><BR /><SUBSCRIBEDSERVICES uri="https://172.17.1.243/cucm-uds/user/2002/subscribedServices"></SUBSCRIBEDSERVICES><BR /><SPEEDDIALS uri="https://172.17.1.243/cucm-uds/user/2002/speedDials"></SPEEDDIALS><BR />
Yanli Sun
Community Manager
CSC_小M 发表于 2014-9-29 10:53 back.gif
别急哦,已经帮你转告大师啦 会尽快解答的

chenping
Beginner
good
Yanli Sun
Community Manager
elvis.pan 发表于 2014-9-30 11:25 back.gif
Hi Welkin:
我發現我的vcs.today沒有這筆”_cisco-uds._tcp.vcs.today“ SRV,我今天匯價上去進行驗證測試 ...

受Welkin大师所托,代为转达回复:
您使用2002 User透過 http://cucmFQDN/cucn-uds/user/2002 看起来使用的是IP地址,不是FQDN (比如[url]cucm.example.com[/url]),请换成FQDN确认。这个步骤一是测试一下您的Dns是否能解析cucm的FQDN
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