SNTP(24X7X4) of Smart Net Total Care, what means for "P"?

[zulachung]

SNTP(24X7X4) of Smart Net Total Care, what means for "P"?

[balaji.bandi · Accepted solution]

SNTP means this appliance is under coverage for support for 3 years. SNT = SMARTnet and P stands for Premium. This ONLY includes the device and any software that comes on it by default such as the iOS version. Additional software add-ons are not included in this.

24x7x4 translates to the replacement time window for that unit. This device will be replaced within a 4-hour window at any time during its coverage period.

OS means Onsite. This means a qualified engineer will deliver the device, swap it out and put a config on the device (if supplied by customer). There is a cost premium for the Onsite aspect of it so be aware of the use case.

[Rps-Cheers · Accepted solution]

Cisco SMARTnet acronym key

Acronym	Definition
SNT	SMARTnet
SNTP	SMARTnet Premium
24x7x4	4-hour hardware replacement at any time
OS	On Site
SWSS	Software Support Service

[Rockyw · Accepted solution]

What do those Cisco support part numbers mean?

SNT	SMARTnet Support 8x5xNBD
SNTE	SMARTnet Support 8x5x4
SNTP	SMARTnet Support 24x7x4
S2P	SMARTnet Support 24x7x2
CS	Onsite SMARTnet Support 8x5xNBD
C4S	Onsite SMARTnet Support 8x5x4
C4P	Onsite SMARTnet Support 24x7x4
C2P	Onsite SMARTnet Support 24x7x2
SAU	Software app support + upgrade
SAS	Software app support
SUSW	IPS Signatures and Software
SU1	IPS Service 8x5xNBD
SU2	IPS Service 8x5x4
SU3	IPS Service 24x7x4
SU4	IPS Service 24x7x2
SUO1	IPS Onsite 8x5xNBD
SUO2	IPS Onsite 8x5x4
SUO3	IPS Onsite 24x7x4
SUO4	IPS Onsite 24x7x2

What does SNTP 24x7x4 OS mean?

SNTP means this appliance is under coverage for support for 3 years. SNT = SMARTnet and P stands for Premium. This ONLY includes the device and any software that comes on it by default such as the iOS version. Additional software add-ons are not included in this.

24x7x4 translates to the replacement time window for that unit. This device will be replaced within a 4-hour window at any time during its coverage period.

OS means Onsite. This means a qualified engineer will deliver the device, swap it out and put a config on the device (if supplied by customer). There is a cost premium for the Onsite aspect of it so be aware of the use case.

A common misconception from customers is that they believe if they are covered by SWSS (Software Support Service) they do not need to worry about SMARTnet. It’s crucial to know that SWSS applies to software only. SWSS allows you to upgrade to the newest version of that software and call up Cisco TAC (Technical Assistance Center) or help with related issues during the time of coverage.

However, SWSS does not cover the device! If you only have SWSS on an existing device and that device fails, you will not be eligible for a replacement. You can only get a replacement with an SNT or SNTP contract.

Cisco SMARTnet acronym key

Acronym Definition

SNT	SMARTnet
SNTP	SMARTnet Premium
24x7x4	4-hour hardware replacement at any time
OS	On Site
SWSS	Software Support Service

Features of SMARTnet

Benefits of SMARTnet