大家好
我是 LEON
我们目前正在使用 Cisco CCCI IVR 系统
我们想要转发用户电话到其他语音呼叫中心
比如 Twilio 或者 Amazon Connect
我想知道这可能吗? 能实现吗?
细节如下:
1 用户call进Cisco CCCI
2 用户收听语音提示
3 用户想要做一些其他任务,需要拨号9 转接到其他系统
4 Cisco CCCI 收到9,转接这个Call到其他系统
5 当前电话被转接后(这里发生了什么我不清楚,猜想如下):
A CCCI 变成了一个 中继器进行转接
B CCCI挂断了跟用户的通话 变成了 用户跟其他系统直连
6 用户继续接下来的任务
请给我一些指导,和帮助
我想知道转接一个用户call到其他系统是否可能?
十分感谢
Hi team
I’m LEON.
We face a situation here :
We are using Cisco CCCI IVR system.
We want to redirect a user call to other voice system. Just like Twilio or Amazon Contact .
I want to know is that possible?
The details as below :
1 User call Cisco CCCI .
2 User listening IVR voice menu .
4 User want to do some job So use dial number 9 .
5 Then CCCI IVR receive 9 . Than redirect this call to other call system .
6 When CCCI redirect the call (I’m not sure about this process.) :
A . CCCI IVR become a relay . the call still active.
B . CCCI call end . The User call other system directly.
7 User go on process automation flow in other automation call system .
Please give me some guide.
I want to know is that possible to redirect a call to other call system .
Thank you very much .
Best regards!