Alternate Hosst no video?

[Jason Tintes]

So as an Alternate host I have a user that their Camera or Video does not come on and it is grayed out and will let you turn it on. Also this is schedule through Outlook when this happens. Why is the video grayed out and you can not turn it on? Has Anyone seen this before? 

any help would be appreciated... 

thanks,

Jason 

[Andrew Dorcean]

Hey Jason, 

I know it's been some time since you posted this question but I found the below from the Webex Help Center site that may help 

Cause:

This issue may occur for the following reasons:

• The webcam may be in use by another application.
• The webcam drivers may not be installed.

Solution:

To resolve the issue:

1. Leave the Webex meeting.
2. Close any programs that are accessing the webcam.
3. Rejoin the Webex meeting.

Webcam best practices:

• Make sure the webcam is plugged in prior to joining the Webex session.
• Close any programs that are accessing the webcam before joining the Webex session. (Example: Skype, Instant Messaging software, webcam software, etc)