In what way does the adoption methodology differ from other approaches

[parkerblendy87]

Several components comprise the Webex adoption methodology, including business drivers, the four pillars of success (leadership, technical readiness, use cases, communications, and champions), and measurement. To ensure success in your organization, which is a MUST have for your powerhouse?

Which resources do you use?

Details are important! Don't be shy! Please tell us how you achieved success.

[stefan.stoedtgen]

I had the "best success" when sales involved me as Customer Success Manager (normally PostSales) within the PreSales phase. When it comes to lifecycle sales, the outcomes, KPI and roadmap criteria should be defined at the beginning of the research stage. and then these priorities:

1) find stakeholder(s) for this project, as many as possible -> leadership

2) find as many use cases / business outcomes as posible -> use cases

3) make sure, that every use case can technically be realized (bring your ideas to life) -> technical readiness