07-19-2021 08:42 AM
Soon our company will bring in webex users, personal accounts to our banks organisation.
If a user has a personal account with a personal account can we bring all their settings etc over.
Also we have users who have created a personal account using the companies email address.
Again is this easy to bring over without them losing any of their meeting settings etc.
Th
07-20-2021 01:33 AM
07-20-2021 01:34 AM
On my previous I should have stated when trying to CLAIM them with our domain suffix
07-20-2021 07:34 AM
Hi, @derekmetcalfe94720 . Where are you trying to claim and they don't appear, do you mean in the Manage Users > Claim Users and where you see the list of the accounts pending claim? If so, I can think only of a few possibilities:
1. The account was claimed by another organization (if using your domain suffix, I would think this unlikely unless you have a ferocious competitor)
2. The account is already part of your organization and you missed seeing it in the user list, also doubtful, as if seems you know what you're looking for
3. The user is not really using their corporate email for an account
Either way, if you provide TAC a list of the email addresses in question, they should be able to look it up via API to see "where" it is associated. I hope this helped to some degree, and best of luck.
07-20-2021 08:14 AM
07-20-2021 08:39 AM
In which case, if the objective is to provide chat functions and since they have none in the non-CI org, can't you just create them as a new user in your Org? It will mean the user will need to make some decisions as to how they log in to Webex meetings and set up their productivity tools, etc, but they should be able to use the Webex App with their alias@yourcompany.com and optionally use their non-CI Webex Meetings by either logging in to via Browser or possibly the Webex Desktop App?
07-23-2021 11:26 PM
@derekmetcalfe94720 , did you get your question answered here? Take care.
07-19-2021 09:32 AM
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