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Cisco Employee

What is the most important aspect of the adoption methodology?

In the Webex adoption methodology we have business drivers, the five pillars of success (leadership; technical readiness; use cases; communications; champions), and the measurement components. When you are driving change in your organization - which one is your powerhouse MUST have to ensure success?


What resources do you use?


Don't be shy on details! Tell us the story of how you were successful.

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126 REPLIES 126

we need more Use cases.
with more detailed level


All considerations I've read are very interisting; there's an element though which I haven't found about in any post, which is: how do you monitor adoption and user satisfaction?

Webex Control Hub has plenty of statistics of usage, but has anyone thinked about which numbers are most significant to affirm that adoption is producing desired effects?

I personally leverage the feedback-meeting tool so that user can vote the meeting experience (1>5 stars), is there anything else/similar which is worth looking into, in your opinion?


You are the best 


Hello @mollydubow I think the most important is the PLAN , here a little guide to make a adoption plan



Cisco Employee

Good to learn, thank you for your sharing @mollydubow 

Cisco Employee

Hi, during adoption process is critical to apply analytics, to show sucess scenarioswithin the organization. 

Rebecca Weir

Use cases are the most critical part of the adoption methodology for me, adoption is all about the people and how we can help them in their day to day tasks to be more effective, you can only find this out by talking to the actual users.  The 2nd most important is having a competent senior leader / executive champion who can help bridge gaps / roadblocks and communicate effectively

Roray Stewart

For me the five pillars of success are all key in delivering a successful adoption however to really drive it with the end users there needs to be; good examples of use cases relevant to your own organisations’ needs and a well thought out and implemented communications plan. I also personally found running regular drop in demo and Q&A sessions very useful, helped me to better gauge where the main challenges were for users in getting up to speed with the product and tools.

Leanne MacLeod

@mollydubow This is a great and helpful post for adopting webex


Great post. Totally agree with you.


The powerhouse piece of adoption that I utilize to ensure success is building a team. My dream team includes an executive sponsor, project manager, engineer, training/adoption specialist, communications/marketing/ branding specialist, and business line representatives. Without a team and strong key players, the project will not be successful.


Cisco Employee

Hi @mollydubow,


I also like to leverage TAC use case reports and depending the adoption I like to use the RACI model/matrix. I also believe it's important to have a technical deep dive with your customers; understanding the customers past, present, and future they would like to move towards.
Cisco Employee

I find leveraging Control Hub provides as an invaluable resource in its ability to exam what is and is not enabled. After discovering where customer is lacking in utilization and adoption, present use cases to encourage buy-in ultimately resulting in adoption.

Cisco Employee

Use cases are the most helpful to me.  You can learn from previous experience to build better going forward.

Andrea E.

It is important to talk with people, not about people. Do not base your adoption initiatives on assumptions.

Assemble a diverse team of people and walk a mile in their shoes. Conduct interviews or job shadowings, so you truly understand the impediments and requirements of their daily job.

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