What is the most important aspect of the adoption methodology?

[mollydubow]

In the Webex adoption methodology we have business drivers, the five pillars of success (leadership; technical readiness; use cases; communications; champions), and the measurement components. When you are driving change in your organization - which one is your powerhouse MUST have to ensure success?

What resources do you use?

Don't be shy on details! Tell us the story of how you were successful.

[dchauv]

I agree with a lot of the posts here and found some really useful information.

I'll just add that working with the champions and building a close relationship with will be advantageous. They can and usually reveal a lot more than they should ie. if they are getting wooed by other competitors or if their decision makers are looking elsewhere etc. 

[yschwartzman]

I would say technical readiness.  There are a number of integration points, hybrid services, settings and optimizations that should ideally be all setup ahead of trying to perform adoption rollouts to ensure every feature is enabled and fine tuned to optimize ease of use.  You don't want users hitting roadblocks or caveats that could have been avoided ahead of time as that will be their first impression that it was frustrating or limiting in some way that it didn't actually have to be.

[shikhasr]

I think communication channels or mediums such as 1:1 call really help to engage users into the platform.

[Samir Bouguenna]

Very helpful!

[apearce]

Having support and buy-in from execs and account champions is key

[Marco Antonio Conde Vargas]

Adoption is not the same for all clients.

Starting from that, it is necessary to work with the Customer Succees Manager area and propose real use cases to each client. Ask the right questions to use an appropriate methodology that meets the customer's use.

[Dan.Bey]

Technical Readiness

Its all about the nuts and bolts of getting it out there in front of people. For example, we still had a ton of users running jabber following our push to get the WebEx app out there. To further drive adoption we had to eliminate jabber. There are some new resources to help with the migration that did not exist until recently. I recommend checking out CCUC.

https://help.webex.com/en-US/article/nejw7ue/Migrate-Jabber-Users-with-Cloud-Connected-UC-to-Webex-app

[chandrakanthshenoy]

Thank you @Dan.Bey , this was useful resource!

[LandrinLong]

For me the most important aspect was getting leadership involved to champion our roll out.  This strategy was the best because word of mouth is a big deal in my arena.  Having our director get excited about Webex, and share that excitement made our adoption go fairly quickly and easily.

[Anders.Solstad]

technical readiness; there is no going forward without it.

[bvanhald]

Great article! Thanks Molly

[Scott Beauton]

Having sponsorship from leadership.  Once this happens then the rest trickles down to employees.  

[Mihail001]

To prevent system integration issues, I believe that is very important to review all systems before deploying anything new. This prevents issue with unexpected costs and (stakeholders) resistance to change.

[Fabien ROULETTE]

• We are using local trainning sessions with small group of people that will be ambassador of the programm.
• Elearning content available 24/24 7/7
• A meeting a couple of day after the deployment to get user question's

[hugo.leguern1]

When it comes to change management and adoption program, few tips come in mind:

- Show excitement
- Build a strong team of user ambassadors through a pilot 
- Build a communication strategy and get user involved (gamification, survey, etc...)
- Gather regular feedback from the ground and do training/update monthly
- Provide a monthly newsletter with insight and nice inside story to share

[rgalang]

Use Cases are crucial for customer buy in so that they see the value for their business objectives. Being specific with use cases and making it relevant to each and every customer is key.

[Iveuw]

Interesting question.

Personally, I consider them to be evenly important. However, If I have to choose, I would say the business drivers. This will explain the why are we doing this. Which you can than use to connect the other elements and start working on the what and how.

[ToneE]

Having committed and motivated champions provides real business value and benefits in the Webex adoption methodology. It is also critical to success to gain high level buy in which drives a successful Webex adoption campaign.

[Maurizio Maggiora]

I believe that use cases is the most important pillar. In our organization we provided our user a "use cases collection" with 5-6 episodio, releasing them one per week during the early stage of the adoption phase. 

[ccie29824]

Use Cases are the best way. I do agree

[bbennefeld]

While I see the importance of all pillars, technical readiness is #1.