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Beginner

New Cisco AMP Connector issue with PSQL

We updated AMP Connector on a server Monday night to 6.2.19, Tuesday morning the users starting having issues who use a database utility to import from one database on one server, to another one with the issue. Exclusions for this software have already been added previously.

This didn't occur until after the connector was updated on Monday. I attached the install logs from the programdata folder. 

 

I had to uninstall this from the affected server because it is impacting production. I already tried disabling the tetra engine and it didn't change anything. Please help.

 

Thanks,

Chris

3 REPLIES 3
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Hall of Fame Master

Re: New Cisco AMP Connector issue with PSQL

I recommend opening a TAC case immediately. For production-affecting issues on a licensed installation, the TAC is always the best bet.

Cisco community can be quite helpful at times but we are primarily volunteers making best-effort answers in our spare time.

Beginner

Re: New Cisco AMP Connector issue with PSQL

I'm curious about your exclusions. Do they include the parent process and apply to all child process's ?

Cisco Employee

Re: New Cisco AMP Connector issue with PSQL

Hello,

you may test this tool to analyse a connector Diagnostic file to see which files are scanned.

https://github.com/CiscoSecurity/amp-05-windows-tune

Greetings,

Thorsten