cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Webcast- Catalyst 9000
243
Views
10
Helpful
4
Replies
Highlighted
Beginner

Uninstalling AMP connector from Cloud

Hello,

 

For those use cases where the administrators don't have access or no longer manages the computer, is it possible to trigger a connector uninstall from the Cloud?

Let's say that a laptop is stolen and we don't want to keep this connector consuming licenses or generating events. Or, with BYOD, the company let their employees install the connector on their personal computer, but once the employee leaves the company, the connector must be uninstalled remotely.

 

What is the approach for this?

 

Regards.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Re: Uninstalling AMP connector from Cloud

At this current time, there is not a way to do a cloud-based uninstall. What you can do however and place the computer into a separate group which has a fairly restrictive policy (Application control for a common program, block common IPs, etc). While it won't guarantee a user will uninstall it increases the chances of it happening.

You can also ensure to delete computer objects that have not checked in for over 30 days by filtering those machines out on the computer page and subsequently removing those that haven't checked in to ensure you don't have allocated licenses to old/unused machines.
Cisco Employee

Re: Uninstalling AMP connector from Cloud

Hello @Antonio Macia,

the remote uninstall from the AMP endpoint is important. You may ask your Cisco representative if there are more infos available.
Just a Hint. ;-)

 

BTW, your Cisco representatives can open a Feature Request for you if you see missing features in our product.

 

Greetings,

Thorsten

4 REPLIES 4
Hall of Fame Master

Re: Uninstalling AMP connector from Cloud

I don't believe this can be done from the console. We can trigger an upgrade remotely on an otherwise unmanaged computer but not an uninstall.

Cisco Employee

Re: Uninstalling AMP connector from Cloud

At this current time, there is not a way to do a cloud-based uninstall. What you can do however and place the computer into a separate group which has a fairly restrictive policy (Application control for a common program, block common IPs, etc). While it won't guarantee a user will uninstall it increases the chances of it happening.

You can also ensure to delete computer objects that have not checked in for over 30 days by filtering those machines out on the computer page and subsequently removing those that haven't checked in to ensure you don't have allocated licenses to old/unused machines.
Cisco Employee

Re: Uninstalling AMP connector from Cloud

Hello @Antonio Macia,

the remote uninstall from the AMP endpoint is important. You may ask your Cisco representative if there are more infos available.
Just a Hint. ;-)

 

BTW, your Cisco representatives can open a Feature Request for you if you see missing features in our product.

 

Greetings,

Thorsten

Beginner

Re: Uninstalling AMP connector from Cloud

Thanks Thorsten, I'll do. 

In my opinion is a very important feature for the uses cases I mentioned above.