Hi,
It looks like more of a NAT issue on ASA than ACE. If the internal users succeed accessing the VIP then VIP is working correctly on ACE.
Are you getting any hits when external userss access the ACE? check using "show serice-policy detail" or "show connection addr .."
Untranslated hits increase when the ASA does an untranslation for a nat.
This usually happens when the connection is being initiated from the
outside and the ASA has to just untranslate for the host in the inside.
Would recommend checking in ASA forum as NAT doesn;t seem to work as expected.
-
Siva