Failed installing performance license on ACE 4710

[Andrewkai]

Hi,

I'm trying to install performance license on ACE 4710 appliance and it was failed. Below is the error message.

ACE/Admin# lic install disk0:ACE2012.lic

Installing license... failed: Can't install this license with the current count

****More info about ACE appliance***

ACE/Admin# sh license

ACE/Admin# sh license usage

License                      Ins   Lic    Status   Expiry Date   Comments

                                  Count

--------------------------------------------------------------------------------

ACE-AP-C-UP1                  No     -    Unused                 -

ACE-AP-C-UP2                  No     -    Unused                 -

ACE-AP-C-UP3                  No     -    Unused                 -

ACE-AP-01-LIC                 No     -    Unused                 -

ACE-AP-01-UP1                 No     -    Unused                 -

ACE-AP-02-LIC                 No     -    Unused                 -

ACE-AP-02-UP1                 No     -    Unused                 -

ACE-AP-04-LIC                 No     -    Unused                 -

ACE-AP-04-UP1                 No     -    Unused                 -

ACE-AP-04-UP2                 No     -    Unused                 -

ACE-AP-VIRT-5                 No     -    Unused                -

ACE-AP-500M-LIC               No     -    Unused                 -

ACE-AP-VIRT-020               No     -    Unused                 -

ACE-AP-C-100-LIC              No     -    Unused                 -

ACE-AP-C-500-LIC              No     -    Unused                 -

ACE-AP-C-500-UP1              No     -    Unused                 -

ACE-AP-OPT-50-K9              No     -    Unused                 -

ACE-AP-C-1000-LIC             No     -    Unused                 -

ACE-AP-C-2000-LIC             No     -    Unused                 -

ACE-AP-OPT-LIC-K9             No     -    Unused                 -

ACE-AP-OPT-UP1-K9             No     -    Unused                 -

ACE-AP-SSL-05K-K9             No     -    Unused                 -

ACE-AP-SSL-07K-K9             No     -    Unused                 -

ACE-AP-SSL-100-K9             No     -    Unused                 -

ACE-AP-SSL-UP1-K9             No     -    Unused                 -

ACE-AP-SSLUP-5K-K9            No     -    Unused                 -

ACE-AP-VIRT-020-UP            No     -    Unused                 -

--------------------------------------------------------------------------------

ACE/Admin#      

ACE/Admin# sh license status

Licensed Feature                            Count

------------------------------------        -----

Compression Performance in Mbps             2000     

Web Optimization Concurrent Conns.          105      

SSL transactions per second                 7500     

Virtualized contexts                        20       

Module bandwidth in Gbps                    1.0      

Hope to here some help from you guys..

Thanks

Andrew

[Cesar Roque]

Hello Andrew,

What is the part number of the license you are trying to install?

The problem is that you probably need a step in between the license you have and the one you are trying to install

[Andrewkai]

Hi Cesar,

The part number is ACE-4710-K9. Please advise me what kind of step do I need to follow before installing this license.

Thanks.

[Kanwaljeet Singh]

Hi Andrew,

Please have a look at below , especially release notes section:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsw52246

You will have to reboot the device and ensure that you don't use the same file you used last time when you faced the issue.

Get a license file issued again from cisco and try again.

Regards,

Kanwal

[Andrewkai]

Hi Kanwal,

I'd tried the step you given but it still doesn't work. I had tried to get a license from Cisco again. But Cisco said the key I had provided had been issued a license file and not possible to get new licnese file. Any idea?

Thanks,

Andrew

[Cesar Roque]

Hello Andrwe,

Do you have the part number of the license you want to install?  or what is the counter you want to increase?

[Andrewkai]

Hi Cesar,

Below is the detail. Please let me know if you need more info. hope I provided the correct info which you are asking for.

Product

ACE-AP-04-UP1=

Description

1 Gbps to 4 Gbps Upgrade Performance licnese

Base P/N

ACE-4710-K9

[Cesar Roque · Accepted solution]

Hi Andrew,

You need to install the default license first and then you can upgrade to the 4gb license

[Andrewkai]

Hi Cesar,

You're right. After installing base license, performance license upgrade was successfully done.

Thanks for your help!!

Cheer!

Andrew

[Cesar Roque]

Hi Andrew,

Great, nice to know that is fine now.

[lteheux-pica]

Hi Andrew,

I'm having a similair problem, however to me it's not clear what the "base" license is. Can you let me know how you got that one?

Thanks!

[Andrewkai]

Hi Leon,

If you type a command "sh license status", you would probably see "NO" license status for ACE-AP-01-LIC which mean you didn't install basic license yet.

If you lost your basic license package, you can always open a TAC case and request from them. You just need to provide the serial number of the appliance. Please check with your sale team to get a basic package if not.

Hope this help!

Sincerely,

Andrew

[anthony.brewley]

Hi Cesar

I just wanted to saya huge thanks for your explanation. This really helped me out.

regards

Anthony

[Cesar Roque]

Hi Anthony,

Thanks, nice to know it.

---------------------
Cesar R
ANS Team