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isr-4321/k9 problem service waas enable - installation failure decision to exit

Hi to All,
I have an error when complete the wizard . installation failure decision to exit
why? anyone have an idea?
if I try to type the command
interface VirtualPortGroup31 this command is not present in my router. I think who is this the error but how does to resolve it?
thanks a lot for support
below some informations
System image file is "bootflash:isr4300-universalk9.16.03.06.SPA.bin"



Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite                 Suite Current         Type           Suite Next reboot     
--------------------------------------------------------------------------------
FoundationSuiteK9     FoundationSuiteK9     RightToUse     FoundationSuiteK9     
securityk9
appxk9

AdvUCSuiteK9          None                  None           None                  
uck9
cme-srst
cube


Technology Package License Information:

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot  
------------------------------------------------------------------
appxk9           None             None             None
uck9             None             None             None
securityk9       None             None             securityk9
ipbase           ipbasek9         Permanent        ipbasek9

cisco ISR4321/K9 (1RU) processor with 1650898K/6147K bytes of memory.
Processor board ID FLM2107W139
2 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3223551K bytes of flash memory at bootflash:.
20971520K bytes of SATA hard disk at harddisk:.
0K bytes of  at webui:.

Configuration register is 0x2102
xxxxxxxxx#sh license feature
Feature name             Enforcement  Evaluation  Subscription   Enabled  RightToUse
appxk9                   yes          yes         no             yes      yes        
uck9                     yes          yes         no             no       yes        
securityk9               yes          yes         no             yes      yes        
ipbasek9                 no           no          no             yes      no         
FoundationSuiteK9        yes          yes         no             yes      yes        
AdvUCSuiteK9             yes          yes         no             no       yes        
cme-srst                 yes          yes         no             no       yes        
hseck9                   yes          no          no             no       no         
throughput               yes          yes         no             no       yes        
internal_service         yes          no          no             no       no         

1 Reply 1

finn.poulsen
Participant
Participant
Hi Roberto, What version of the ova file are you trying to install ? please post the output from : dir harddisk: dir If the wizard fails, it will normally try to clean up ... or if it haven't done anything yet, there is nothing to clean up. Have you installed/purchased the router with APPx ? Best Regards Finn
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