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IWAN WAAS for Cisco Finesse Contact Center efficiency

calmichael
Level 1
Level 1

‎10-27-2016 11:45 AM

When Cisco Finesse agents (https based contact center) are nearing "tolerable" latency despite having adequate WAN bandwidth, if Cisco WAAS was deployed at both the data center with UCCX (contact center server) and at the agent branch location, would this aid in improving the agent experience?

I have agents in which Finesse may take up to 10 seconds to refresh, so I am hopeful that this may help measurably reduce that. 

I have read that some have deployed WAAS for WebEx and Salesforce SaaS, but it is unclear if the results were measureable.

Thanks

1 person had this problem
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John Gaskell
Level 4
Level 4

‎11-17-2016 05:43 AM

I think it is a great shame no-one from Cisco or a Partner has answered this. Cisco's product Finesse could potentially be greatly improved with Cisco's product WAAS.

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