ntpd[5644]: %WAAS-UNKNOWN-5-899999: time reset

david.thimotti · ‎03-05-2013

Gentlemen,

I need your good help in helping resolve a issue that I am facing with the WAE-574 device for a client.

This device alarmed in the CM as offline, twice. Necessary reset the device to regain access (the device is remote and I'm not have access to the console).

I realize several occurrences of syslog.txt the message below:

2013 Mar 4 11:18:16 SPO-EVE-WAAS-34828 ntpd[5858]: %WAAS-UNKNOWN-5-899999: time reset +0.190850 s

2013 Mar 4 11:51:58 SPO-EVE-WAAS-34828 Nodemgr: %WAAS-NODEMGR-5-330084: [CLI_CLOCK_SET] requests restart service crond

2013 Mar 4 11:51:58 SPO-EVE-WAAS-34828 Nodemgr: %WAAS-NODEMGR-5-330032: Stopping service: 'crond'.

2013 Mar 4 11:51:58 SPO-EVE-WAAS-34828 Nodemgr: %WAAS-NODEMGR-5-330027: Process with pid 15291 exits

2013 Mar 4 11:51:58 SPO-EVE-WAAS-34828 Nodemgr: %WAAS-NODEMGR-5-330048: DEBUG: respawn_count = 1, period: 2024.430000

2013 Mar 4 11:51:59 SPO-EVE-WAAS-34828 Nodemgr: %WAAS-NODEMGR-5-330040: Start service 'crond' using: '/ruby/bin/cron.start' with pid: 23724

Does anyone know let me know if there is a correlation between this post and the device error?

Cisco Wide Area Application Services Software (WAAS)

Cisco Wide Area Application Services (universal-k9) Software Release 4.4.3 (build b4 Aug 22 2011)

Version: oe574-4.4.3.4

Compiled 09:59:49 Aug 22 2011 by damaster

david.thimotti · ‎03-28-2013

Response Cisco support team (in Portuguese Brazil):

Nosso time de escalation teve a oportunidade de revisar as informações disponíveis, e eles confirmaram o match em dois bugs que causam esgotamento de memória, e consequentemente o congelamento (hang) inesperado no equipamento:

- CSCtr94024 (Printer installation failing between Win2k8 SP1 64 bit and Win7 64bit) - este bug está fixado na versão 4.4.5 e posteriores;

- CSCtx83789 (CIFS statistics collection may not time out on clock change) - este bug está fixado na versão 4.4.7 e posteriores;;

Informações adicionais - Cisco Bug Toolkit

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtr94024

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx83789

Diante do exposto, a recomendação é de que seja realizado o upgrade de software para uma versão contendo o fix para os dois bugs mencionados acima (4.4.7 ou posteriores). Segue abaixo o link para os documentos de Release Notes, onde podem ser obtidas maiores informações:

Cisco Wide Area Application Services (WAAS) Software - Release Notes

http://www.cisco.com/en/US/products/ps6870/prod_release_notes_list.html