Problem with ACE and Internet Explorer 8

[kazik_kluzik]

I have a problem with ACE (system A2(1.1)) and Internet Explorer 8.

exactly:

ACE is configured as end-to-end ssl with 2 rserver and with the sticky source address. When user is opening the virtual address from IEv7, the web portal (On Microsoft IIS) works fine.

If user opens the same web portal but using IEv8, the session is suspended after 60 seconds.

I think, that the reason is http keep-allive, which is sending every 60 seconds from the user's internet browser.

Here is some information about this. http://en.wikipedia.org/wiki/HTTP_persistent_connection

Do you have any idea how to resolve this problem: upgrade ACE, change the configuration on IIS or ACE ??

Please help.

[Gilles Dufour]

I would suggest to test version A2(3.3)

If the problem persists report it to the TAC.

But I believe it should work with latest image.

Gilles.

[Daniel Arrondo Ostiz]

Hi Kazik,

Using a persistent connection or HTTP keepalives should not have any negative effect on the ACE, so, giving you a straight-forward answer to fix it is not going to be easy.

I would recommend you to open a TAC case to have this investigated further. When you do, please, provide the following data:

• A showtech from the Admin context of the ACE
• A traffic capture taken on the TenGig interface connecting the switch with the ACE backplane while doing a test connection (preferably one with IE7 and one with IE8 to compare)
• If possible, a copy of the SSL private key. Being able to decrypt the traffic capture to look inside the HTTP flow would really make troubleshooting much easier.
  

Regards

Daniel