We are unable get telnet on WAE SM-SRE-710-K9 module.

asif.mo01 · ‎06-14-2016

We need your help !

We are facing issue with WAE device model WAE-5SM-SRE-710-K9 as not accessing through telnet.

We have configuring the WAE - SM-SRE-710-K9 Module on CISCO2921/K9 - Version 15.4(3)M1 .

Problem is we are unable get telnet our SM-SRE 710 module ip 10.22.12.5 .

Please check below config.

EX : interface SM1/0

description ***SM-SRE 710 ***

ip address 10.22.12.1 255.255.255.0

ip flow ingress

service-module ip address 10.22.12.5 255.255.255.0

service-module ip default-gateway 10.22.12.1

no keepalive

No sh

After configuration done Sh run con

interface SM1/0
description ***SM-SRE 710 ***
ip address 10.22.12.1 255.255.255.0
ip flow ingress
service-module fail-open.
service-module ip address 10.22.12.5 255.255.255.0
service-module ip default-gateway 10.22.12.1
no keepalive

Router # service-module sm1/0 session

ServicesEngine boot-loader> config

IP Address [10.22.12.5] >

Subnet mask [255.255.255.0] >

TFTP server [10.22.12.1] >

Gateway [10.22.12.1] >

Default Helper-file [/] >

Ethernet interface[external|internal] [internal] >

Default Boot [none|disk|diag|chainloader] [disk] >

Default bootloader [primary|secondary] [primary] >

Asif

finn.poulsen · ‎06-14-2016

Hi Asif,

Appear that this is the same problem as in your other thread .. if you cannot ping, you cannot telnet either ?

Either your module is broken or no software is installed on it.

Have you followed the procedure described here ? :

http://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/software/feature/guide/ism-sm-sre.html#wp1119304

and :

http://www.cisco.com/c/en/us/td/docs/app_ntwk_services/waas/waas/v421/module/installation/guide/wssmcfg.html

There are other commands you can issue described in the first link.

You'll need to download the SRE-SM install zip file and use that if your module is empty.

what's the output of :

show inventory
show cdp nei
service-module sm1/0 status

Otherwise contact Cisco TAC to get assistance.

Best Regards

Finn

asif.mo01 · ‎06-14-2016

Hi Finn,

Dis output :

E02921#sh inventory

NAME: "CISCO2921/K9", DESCR: "CISCO2921/K9 chassis, Hw Serial#: FGX19xxxxxx, Hw Revision: 1.0"
PID: CISCO2921/K9 , VID: V08 , SN: FGX18xxxxxx

NAME: "Services Module with Services Ready Engine on Slot 1", DESCR: "Services Module with Services Ready Engine"
PID: SM-SRE-710-K9 , VID: V01 , SN: FOX18xxxxx

E02921#sh cdp ne

E02921.abc.in Gig 0/0/0 120 S I WS-C2960+ Fas 0/23

Total cdp entries displayed : 1

E02921#service-module sm1/0 status
Service Module is Cisco SM1/0
Service Module supports session via TTY line 67
Service Module is failed
Service Module heartbeat-reset is enabled
Service Module is in fail open
Service Module status is not available

Module resource information:
CPU Frequency: 1865 MHz
Memory Size: 2530 MB
Disk 0 Size: 500107 MB
Disk 1 Size: 2055 MB

No install/uninstall in progress

Localstore Info - (0 apps)
=====================
Retrieving localstore information

finn.poulsen · ‎06-14-2016

Hi Asif,

So there is no WAAS software running on the module (otherwise it would have shown up in the CDP nei).

Can't really find the Command reference for the Bootloader, but when you did a session into the module, can't you issue some (meaningfull) show commmands (I think at least you can do a "show config").

Otherwise you'll have to try the "service-module sm1/0 install ..." stuff to properly install the software on the module - remember to read the guides first.

Best Regards

Finn

asif.mo01 · ‎06-27-2016

Hi finn

After Install wass application software on module(SM-SRE-710-K9) , we are getting offline error on WAAS center manger .

Cisco Wide Area Application Services Software 4.4.3

And

Center manger Cisco Wide Area Application Services (universal-k9) Software 4.4.3c

WAE login: admin
Password:
System Initialization Finished.
Disk based software not installed.
Some applications may not run correctly!

WAEWAR#sh cms info
spawnp: execve: : No such file or directory
Error spawning process '/sw/merlot/bin/spen': Illegal seek
%Error in piping process. Quitting

*** Error: getline(): not interactive, use stdio.

finn.poulsen · ‎06-28-2016

Hi Asif,

you got these error messages :

>Disk based software not installed.
>Some applications may not run correctly!

so the installation failed !

Since you got these messages :

>WAEWAR#sh cms info
>spawnp: execve: : No such file or directory

does this mean you can log into the SRE now ?

If yes - try to do a "show disk detail"

Best regards

Finn