Ask Me Anything event- CUCM Troubleshooting: Best Practices for Reading Trace Files

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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco Designated VIP Maren Mahoney will answer questions about how to examine, locate and extract information from CUCM trace files. While most questions about trace files are about call setup and troubleshooting, questions about other trace files (DirSync, ILS, CTI Manager, etc.) are welcome and encouraged.

In addition, Maren will provide the best tips and tricks to help you understand and fix different issues such as: what trace fill to poll, how to add router/CUBE debugs to a trace file for telephony troubleshooting and how to follow a single call through multiple trace files. As well as the recommended tools for parsing a trace file.

Ask questions from Monday 7th to Friday 19th of October, 2019

Featured expert

Maren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support & helpdesk administration, network administration, management and engineering, networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before joining Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a Master’s Degree in Mathematics. Maren holds different certifications in Routing, Switching, Data Center and a CCIE in Collaboration (#50569).

Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.

Maren might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Community

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[Chris Lee]

Is there a compiled/combined list that shows all the various types of trace/log files, where they are located (i.e. the mechanisms in order to get them either by a push or pull method? Either by on demand pull or scheduled push?)

[Maren Mahoney]

Hi, Chris, I'll write up an answer for you and post it in the discussion thread (which is not this page). This page is an announcement and not the discussion thread itself. In the meantime, please repost your question in the discussion thread here: https://community.cisco.com/t5/unified-communications/ask-me-anything-cucm-troubleshooting-best-practices-for-reading/td-p/3936772 Maren