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Cisco Moderador
Community Manager
Community Manager


Community Live- Tour of the Real-Time Monitoring Tool

(Live event -  Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)

This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT 

What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use it to gather log and trace files in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Unified Contact Center Express (UCCX), how to view resources in real time, view standard alerts and generate custom alerts, and a whole lot more.


  • Discuss what systems RTMT can connect to and who can log in
  • Connect RTMT to CUCM and briefly tour the interface and navigation
  • View real-time utilization of resources (for example, Transcoder)
  • Set up a custom alert on a resource (and have it emailed to you)
  • View standard alerts/alarms
  • View the CUCM SysLog
  • Perform a device search
  • View the Audit Log
  • Gather a trace file
  • View a real-time trace
  • Use the Session Trace/Real Time Data to view Session Initiation rotocol (SIP) setup messages
  • Connect RTMT to CUC to view calls in real-time
  • Connect RTMT to UCCX to gather log files
Featured Speaker
maren.jpgMaren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support and helpdesk administration, network administration, management and engineering, and networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before she joined Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a master’s degree in Mathematics. Maren holds different certifications in Routing, Switching, and Data Center and a CCIE in Collaboration (#50569). Maren is also a US Army veteran.
Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.

For more information, visit the Collaboration, Voice and Video page. 

This event was open to everyone, including students, instructors, Cisco customers, and partners.
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Is there any chance this was recorded? I was really looking forward to it, but I missed it due to events going on at work


Hey @Snoogie2563, they mentioned the recording would be available here in the next few days.

Cisco Moderador
Community Manager
Community Manager

Hello Koreilly, and Snoogie2563!

The video is ready to review.

Thank you!

Cisco Community Team

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