Ask the Expert event- Common issues and troubleshooting on Telepresence endpoints – IX5000 & Spark Room series

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This topic is a chance to discuss more about the best practices to solve and troubleshoot common issues on Telepresence endpoints IX5000 and spark Room series. The session provides a better understanding of the new features, characteristics and configuration requirements on these endpoints series. In addition, it provides the best tips and tricks that Cisco experts use to solve common issues and to achieve troubleshooting since the first time. 

Ask questions from Monday 30th of April to Friday 11th of May, 2018

Featured Expert

Oscar Monroy works as a Senior Customer support Engineer at the Cisco’s TAC on the Telepresence team. He specialises on Telepresence endpoints, but he has experience with other collaboration devices as well, such as VCS/Expressway, TPS/MCU, Conductor, TMS, CMS and CUCM among others. Before joining Cisco he worked on different IT companies and areas of expertise such as escalation manager on Ericsson, a Presales engineer on Bestel, a Technical Support Engineer on Tellabs and a Senior Networking Engineer on Flextronics. Oscar holds a Master’s Degree in Project Management and a Bachelor´s Degree in electronics and Telecommunications, booth from the UNITEC. He has several certifications like, Lean six sigma Green Belt, Ericsson IP Technology Certification, NetApp Certification, CCNA R&S, CCNP R&S and CCNP SP.

Oscar might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the  Contact Center Community

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