“UCCE Solution Troubleshooting Based on Comprehensive Call Flow for CVP and IP IVR Deployment Models”
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deployment models. The session is based on the Unified Contact Center Enterprise (UCCE) Technical Assistance Center (TAC) team experience and knowledge gained over years working for Cisco. It includes all existing inbound UCCE call flows based on CVP and IP IVR. The session covered not only architecture but also troubleshooting information.
1. CVP Deployment models:
Comprehensive Call Flow
2. IP-IVR Deployment models:
UCCE Deployment Model
Standalone Deployment Model
German Manvelyan is a Technical Consulting Engineer from the TAC Contact Center team in EMEA. His expertise encompasses the complete Contact Center portfolio, with deep roots in premises and hosted models. With an extensive 15 years background as an implementation, pre-sale, and TAC engineer, he is constantly developing exceptional solutions that challenge the norm. Prior to joining Cisco TAC, German was a Solution Architect and developed and implemented several Contact Centers including the largest geographically distributed (Parent/Child) Contact Center in Russia. In the Cisco TAC , he has acquired a deep technical understanding and troubleshooting skills for the entire UCCE, Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Express (UCCX) product lines.
Konstantin Vaksin (CCIE collaboration #37500) is a Technical Consulting Engineer from the TAC Contact Center team in EMEA. Konstantin has broad experience in the Cisco collaboration portfolio. He started his career as a Cisco Gold partner in Russia and after a few years joined the Cisco TAC team in Belgium. In his career, Konstantin has developed troubleshooting skills in the Cisco Collaboration portfolio as well as an architect’s overview of the solution.
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