To participate in this event, please use the to ask your questions
This topic is a chance to clarify your questions about the implementation, best practices and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deployment models. Based on the Unified Contact Center Enterprise (UCCE), learn how to deal with the inbound UCCE call flows based on CVP and IP IVR.
Ask questions from Thursday 22nd to Friday 30th of October, 2020
German Manvelyanis a Technical Consulting Engineer from the TAC Contact Center team in EMEA. His expertise encompasses the complete Contact Center portfolio, with deep roots in premises and hosted models. With an extensive 15 years background as an implementation, pre-sale, and TAC engineer, he is constantly developing exceptional solutions that challenge the norm. Prior to joining Cisco TAC, German was a Solution Architect and developed and implemented several Contact Centers including the largest geographically distributed (Parent/Child) Contact Center in Russia. In the Cisco TAC , he has acquired a deep technical understanding and troubleshooting skills for the entire UCCE, Packaged Contact Center Enterprise (PCCE), and Unified Contact Center Express (UCCX) product lines.
German might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Contact Center community.
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