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Archived Services Events

Community Moderator
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Ask questions from Wednesday, June 23 to Tuesday, July 6, 2021.

To participate in this event, please use the Join the Discussion : Cisco AMA button to ask your questions

Cisco TAC Best Practices

During this event our TAC engineers will answer your questions related to Cisco Technical Assistant Services (TAC): TAC Engineer’s responsibilities, case handling, troubleshooting approach, escalation chain, tips & tricks. Experts will NOT address TAC cases or technology related questions.

Get high-quality, valuable insights, and best practices on how to utilize TAC services. The session allows to have a better understanding of how to work with TAC most effectively and what value they get from TAC support!

Featured Experts
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Vasilii Mikhailovskii is a Technical Consulting Engineer in the Cisco HTTS (High Touch Technical Support) for Routing and Switching in EMEAR. The team supports technologies: Interior Gateway Protocol (IGP), Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), multicast, multicast VPN (mVPN), intelligent WAN (iWAN), Quality of Service (QoS), Network Address Translation (NAT), Virtual Extensible LAN (VXLAN), Locator / ID Separation Protocol (LISP), etc. Vasilii has over 16 years of experience in networking and over 5 years as a Cisco TAC engineer. He holds Cisco CCIE, CCDE and Microsoft MCITP certifications.

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Sharon Tom is a Leader in the Cisco TAC for Security in EMEAR. Sharon has over 12 years of experience in networking and over 10 years in different roles in Cisco. He holds Cisco CCIE Collaboration, CCNP Voice, VMwareVCP v5.0, and other certificates.

 
 
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Do you know you can get answers before opening a TAC case by asking questions in the Cisco Community?
To find further Cisco Community events: Click here.

Kelli Glass
Community Manager
Community Manager

Join us live on Tuesday, March 16 at 10 am PT (and on demand after) as we are joined by Joe Clarke, Distinguished Engineer. He'll explain how to upskill, reskill and recertify Cisco certifications through lifelong learning.

Kelli Glass
Community Manager
Community Manager

Join us live on Wednesday, September 16 at 10 am PT (and on demand after) to see an overview of the final technology sessions from Cisco Live Digital 2020.

In this #CiscoChat, technical experts in Data Center, Security, Collaboration and Enterprise Networks share which of the approximately 200 new sessions to watch first and what content release highlights to look for.

Kelli Glass
Community Manager
Community Manager

Join us on Thursday, June 25 at 10 am PT (and on demand after) as we recap the best of Cisco Live 2020. 

For the first time, Cisco Live was an all-digital event. From Keynotes to Innovation Talks, technical training sessions to demonstrations, we covered a lot; and although the live sessions have ended, our massive on-demand library is now available. Join industry experts Peggy Smedley of the Peggy Smedley Show and Greg Ferro of Packet Pushers, alongside our executive and expert Cisco panel, for a special #CiscoChat look at the best of Cisco Live and what comes next.

Kelli Glass
Community Manager
Community Manager

Join us live on Thursday, June 11 at 10 am PT (and on demand after) for an exciting conversation about advancements in CSR.

Organizations today are forced to deploy new and innovative platforms to attract and retain their customers, meet their expectations across all digital channels, and improve business operations. According to a recent global survey of Contact Center executives by Cisco, a vast majority agree that an integrated platform with security & data privacy, data analytics, and omni-channel are some of the most significant needs in their contact center.

What You'll Learn:

  • Consolidating siloed data to build data driven customer journey insights
  • Adopting a customer-centric process to streamline fragmented customer experiences
  • Driving proactive customer engagements with AI powered intelligent routing, and omni-channel support

Kelli Glass
Community Manager
Community Manager

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On June 23 and 24th, Cisco Investments will be hosting EXPLORE2020, a first-of-its-kind Virtual Summit for customers. 

With concise, 2-hour agendas each day, we’ll be bringing together top thought leaders from Cisco’s investment and acquisition team, as well as founders and visionaries from leading startups across security, data center, AI/ML, collaboration, DevOps, and more.

Join us for EXPLORE2020.

Kelli Glass
Community Manager
Community Manager

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Here is your chance to attend the Cisco Live digital event from the comfort of your own home. This free event is being held on June 2 and 3 from 9 am to 3 pm Pacific Time. Don't miss out on the executive keynotes, deep-dive technical sessions and social engagement opportunities that you've come to expect from Cisco Live. 

Register today 

Kelli Glass
Community Manager
Community Manager

Join us live Thursday, January 23 at 10 am PT (and on demand after) as we share our list of "must do's" at Cisco Live Barcelona. We know Cisco Live can a little overwhelming -- between all of the main stage presentations, breakout sessions, booths, demos, etc. -- so we're here to help you cut through the noise and create a perfect "Cisco Live bucket list."

Kelli Glass
Community Manager
Community Manager

cisco live promo 2019.jpgDon't miss a minute of the announcements from Cisco Live 2019. The Opening Keynote begins at 10 am PT on June 10. Keynotes and announcements continue through the week. 

 

Lisa Latour
Frequent Contributor
Frequent Contributor

This Ask the Expert Session will cover questions about Cisco ServiceGrid and how it works. Cisco ServiceGrid is an integration platform in the cloud that seamlessly connects enterprise IT and service providers to enable automated, multiparty service collaboration. It offers a secure and flexible way to integrate with everyone in the ecosystem and automate sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks and promoting significant operational efficiencies that are scalable and reusable. Learn more and ask questions about features, architecture, use cases, and implementation.

Monday, March 2nd, 2015 to Friday, March 13th, 2015

Alexander Kalaschek is a Service Integration Specialist in the Cisco ServiceGrid technical services group and is based in Austria. He has managed service provider infrastructures and applications for the past 15 years. During his career in service provider ecospheres and smart bonding, Alex has managed the technical services team and developed various product and service delivery enhancements in ServiceGrid. For the past 5 years, Alex has delivered and managed B2B service integrations. He currently works in knowledge management and delivery optimization of ServiceGrid.

Patrick Schneider-Sturm is the team lead for the ServiceGrid support team that handles tier 2 support for the ServiceGrid solution and is based in Vienna. His areas of expertise include IT Service Management (ITSM), ITIL, and web service connections. He has over 10 years support experience and is currently developing a certification program for ServiceGrid to enable official Cisco certifications.

Find other  https://supportforums.cisco.com/expert-corner/knowledge-sharing.

 

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Join the Discussion : Cisco Ask the Expert

ciscomoderator
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Community Manager

Register for a webinar with David Kinn and Rob Walker, both of Cisco’s ServiceGrid BU, who will be sharing their thoughts and experiences pertaining to service request handling in multi-vendor B2B ecosystems and how ServiceGrid capabilities can address some of the key challenges and inherent complexities of multi-vendor support environments.

“CIO’s in multi-sourced IT organizations continue to struggle having no single view of processes, no automated exchange of information and no consistent SLA management, all of which lead to escalating management costs” – Arjun Sethi, VP Outsourcing Practice, ATKearney

 

Hear David and Rob describe current market challenges, share some interesting survey data highlighting the disconnect between buyers and providers of IT services, and review some use case examples that illustrate the positive impact that a ServiceGrid-enabled, connected B2B solution can make in complex multi-vendor support environments.




Speaker Bios:

David Kinn is a Senior Product Manager in the ServiceGrid BU of Cisco’s Data and Analytics Business Group (DABG) and is responsible for new offers and capabilities enabled by ServiceGrid software.

In 2013, he took a lead role in the acquisition of SolveDirect on behalf of DABG, helped lead the integration efforts to establish the ServiceGrid BU, and launched the associated SaaS and Advanced Services offers and capabilities comprising the ServiceGrid portfolio.

Since joining Cisco in 2004 via the NetSolve acquisition, his roles have also included senior positions in Service Delivery and Vendor Management for the Managed Services practice within Cisco’s Cloud and Managed Services (CMS) group.

 

Rob Walker is a Senior Manager in the ServiceGrid BU of Cisco’s Data and Analytics Business Group (DABG) and leads the Cisco Smart Bonding B2B Operations team.

Since joining Cisco in 2000, his roles have also included Channel Solutions IT, Channel Operations Management and Cisco Collaborative Services.

ciscomoderator
Community Manager
Community Manager

During this live event, subject matter expert June Zheng will cover a number of advanced topics on the Connected Analytics for Network Deployment.

There’s a business story hiding in your network—Connected Analytics for Network Deployment reveals it to you. This subscription software delivers automated analysis of configuration and deployment anomalies, prioritized remediation that focuses on the most impactful areas, and helps create highly resilient networks that are ready for complex business services. Connected Analytics for Network Deployment (CAND) is a subscription-based software that leverages Cisco’s big data analytics platform to take vast quantities of network data and service request information and distill them into easily understandable, actionable visualizations. CAND can help you gain enhanced operational productivity and improved service quality.

Agenda

  • Overview of the service
  • How it works
  • End to End Security
  • Data workflows
  • Live demo

June Zheng is a Senior Technical Marketing Engineer in Cisco’s Data and Analytics Business Group. She has 14 years of experience in the networking industry. Her areas of expertise include Routing and Switching, Unified Communication, Virtualization, Network Management, Analytics, and SaaS. June maintains a CCIE certification in Routing and Switching since 2004 (#14119). She has been a frequent speaker at Cisco Live since 2006.

Need more information? Have more questions? Our experts are available for the next two weeks to help at https://supportforums.cisco.com/expert-corner/knowledge-sharing.

We look forward to your participation.

This event is open to all, including partners.

     

Tuesday, Oct 21, 2014 at 10a.m. PDT San Francisco (UTC -7 hours).

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