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CUEAC Transfer to speed dial

Tsmith301
Level 1
Level 1

Hello,

I have a client that is trying to transfer calls using CUEAC to CUEAC speed dials.  So a call will come in to the receptionist through CUEAC.  The caller will ask for Joe.  The receptionist has a speed dial in CUEAC for Joe so she tries transferring to the speed dial.  All it does is put the call on hold and never sends the call to Joe. The speed dial works when not trying to transfer to it.  I have looked in the user guide and see a section for transferring and a section on speed dials but have not found if there is a way to transfer to a speed dial.  Any help I can get would be appreciated.  Thank you.

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