Hello,
I am getting a red highlight around the TBA for customer 1083. The logs indicate the TBA is not able to communicate back to the site - I am assuming the Thunderbolt portal.
Here is the event message:
Event ID 343540
Event Type SERV.CPE.CONN
SERV.CPE.CONN 2010-04-07 01:06:49.151499-05
Event Description CPE Connection, server detected
Event Message Site Comms down: 99.49.39.196
Customer Id 1083.ciscovar.com
Device ID 00:1A:70:8E:25:23
CONN, CLOSE or HEARTBEAT CLOSED
UP or DOWN DOWN
Is the TBA telling me it can not communicate with the "mother ship"? :-)
I have had this error for the last few days, but the TBA was fine prior to that. Is there a way to find out if the TBA is communicating or know to the portal as offline?
Thank you.
Bert