OnPlus Portal - Registration

[Kurt Schumacher]

Hello again,

Long time no hear. Intended to convert from Thunderbolt to OnPlus this weekend, however it seems to become a slow take-offt again.

Some U.S. oddities ... new face, same issues ...still not adopted to the rest of the world?!?

• State/Province should be optional, not mandatory.
• A destination for SMS is an E.164 phone number, not an e-mail address

A Portal issue:

In the activation page, behind the Activation ID, there is a link - virtually invisible in tis color scheme.

Awaiting conversion confirmation for the first plug now...

Greetz,

-Kurt.

[Michael Whitley]

Hi Kurt,

Thanks for the feedback. The Activation link has been fixed and you should see this update sometime soon.

I have made notes on your other suggestions.

Thanks,

Michael

[Kurt Schumacher]

The "other" notes were taken in the ver early days of Thunderbolt beta already.

Very disappointed...still no SMS to the world? This is rendering high-priority OnPlus notification as useless as before on Thunderbolt...

[Michael Whitley]

Hi Kurt,

Does your mobile provider allow for email to SMS delivery? Many providers will let users send SMS messages via email by sending messages to a special email address service provider's map to your mobile number. This is not US specific.

If your service provider supports Email to SMS you may put the specialized address inside the contact field in OnPlus. An example of this email field is: 5551112233@txt.att.net. Contact your service provider for more details on their specific format.

Thanks,

Michael Whitley

[Michael Holloway]

Many wireless SMS providers provide their email-to-sms gateway on their website. There is also non-definitive list of email-to-sms gateways on wikipedia:

http://en.wikipedia.org/wiki/List_of_SMS_gateways

-mike

[Kurt Schumacher]

No. In the 3G provider world, if you want to send SMS, you are in charge to set-up a REAL SMS gateway. OnPlus is a cloud service, notifications must be sent to the designated chanles in the most reliable way - e-mails as e-mails, SMS as SMS. We don't have care on how Cisco does it, as long as it's as reliable as your complete cloud infrastrcture - but you can't relay on the unreliable SNMP layer, provider dependant "free" accessible E-MAil to SMS gateways.  When a user is changing the provider, it's simply not aceptable that we have to change antyhing. when you place a phone  call, you dial a PHONE NUMBER, even if using VoIP - and you dont want to care about if this is @att.com, @wherever.net. Same for SMS. Key reason to use SMS is to have a much more independant, fast transport and switch network than the Internet!

Just for example, none of the three 3G providers here in Switzerland allows e-mail to SMS delivery by a free gateway.

When offering SMS notification and warning service - what is a must and can't relay on uncertain Internet routing and connectivity - the OnPlus platform has to send the notification to an SMS gateway. Fforcing the SOHO and SMB customers to also buy a third party service for SMS delivery is out of reality.

It's the OnPlus Portal that has to send the SMS, check for delivery and potential delivery issues - and warn the Cisco Partner and the customers designated site administrator(s) when things go wrong.

When Cisco is forcing us to install, configure, and buy-in additional services, we are better served by deploying a black-box network monitoring box using similar technologies like yours, and add a GSM phone to a mahcine interface to send out alerts and warning direct to the GSM network. tha't^s what we are doing today. Headless or VM based Nagios boxes. Buit this is what Cisco wants to offer an alternate cloud based service. Keeping this level, we don't have a need for the OnPlus service at all. The cloud has ot handel SMS delivery, neither the partner nor our customers.

SMS notifications is a clear defined key feature of the OnPlus (former Thunderbolt) platform. Not SMS delivery by e-mail.