Dear OnPlus Market Trial Participants,
As a valuable and respected partner, we'd love to get your opinion on our next wave of OnPlus development.
Here are the items we're thinking of:
Please tell us what you think! Rate them, comment on each or on a few - either way, we appreciate your comments!
The OnPlus Team
I will 2nd the End-User or "Read Only" portal, so that clients (or others) can view things, but not change things. Ideally implemented in such a way that permissions can be assigned by account (e.g. technician or staff member) as well as by location/client. So, you could have a "Read Only" or limited technician who might be able to read or have limited rights to multiple accounts... or on the flip side, a client who could only access their own account, most likely in a read-only fashion.
-- Dave Bainum, PMP* (firstname.lastname@example.org)
RiteTech LLC / www.ritetech.net / Tel. +1 (703) 561-0607
[*PMP=PMI Certified Project Management Professional]
Hi John, the manual reset with the USB stick was for converting the cloud plug prototypes for the Beta version of the portal. That won't be required for resetting the production OnPlus units on the OnPlus Service.
Once we get some mock ups of an end user, read only view we'll share with you guys in an upcoming WebEx and see if its what you're thinking.
Aploagies my answer was a bit simplistic...
The way I am looking at this product is from an Opertional and support View and my main drivers as discussed is to be able to deploy hosted IP solutions using Cisco products into SMB environments, the main concern is the local LAN setups and how much valuable engineer resource is required to support these.
With OnPlus what I am hoping to see is the ability for different levels of access into a customer network so the different levels of support can get the access they require.
Thanks for the feedback and ideas!
We're thinking that, at a first stage, we'll see 3 different types of users:
At a later stage, we're looking into adding more functionality as you describe in "Support Level" - such as a Network health dashboard, or getting more granular on the type of devices or actions that each sub-agent would be able to preform.
What do you think of this plan?
For me that sounds exactly what I was hoping to see and thaks for passing this info back , the later stage elements health dashboard etc I believe will be important but happy to see a move in this direction.... you cant do every thing at once I understand with feature and resource priorities ... or can you ,
Thanks again for the update and listening to my humble suggestions , will look forward to seeing the access level changes in upcoming releases
I would also like to see the "reports" have more detail about a SINGLE site. Also customizable with partner logos..
This way I can give a monthly report to my client showing them an executive level of the monthly findings... Maybe this report will help drive sales of Smartnet... by showing the devices out of warranty or that have Vulnerability to drive sales of smartnet and onplus services.