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Portal Feedback - 4/6/11

Efrat and Marco,
 
I thought I would drop you a quick note to let you know that we had an interesting event last night.  We needed to upgrade the code on a UC520 at a customer site that has a Thunderbolt installed.  We used the Thunderbolt to sucessfully backup the configuration.  We hoped to use the Thunderbolt to push the new code but you mentioned to me the other day that that feature is not yet enabled.  We proceeded with a manual update of the UC520 but encountered problems.  We had to back-out the change and in the process we lost the configuration on the UC520.  We used the configuration restore feature of the Thunderbolt but only got certain parts of the configuration back.  Can you clarify what components that feature backs-up?  (e.g. system configuration, voicemail, WAV file prompts...)  Have you heard of any other users having problems with that functionality?

Thanks
Jay

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