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SG300's not accepting credentials

Brian Bergin
Enthusiast
Enthusiast

For a beta site we just installed 2 SG300-52's and the OnPlus Portal keeps telling me that the credentials were not valid when last tried.  We have an SG300-10P here and we get the same results.  Any thoughts?  I've even tried typing the username & password in notepad, then testing them by copying/pasting them into the Web GUI for the SG's and they work fine but when I copy/paste them into OnPlus they continue to say they're not valid.  I have Bonjour and CDP enabled on all the SGs.

Thanks...

10 Replies 10

Marc Bresniker
Beginner
Beginner

Hi Brian, happy new year. What version of firmware are you using on the switches? Did you review the tips and tricks page for the SG switches? There are some differences between ver 1.0 and 1.1.

https://supportforums.cisco.com/docs/DOC-17483

Some of the others may have some ideas.

-Marc

I've read the notes and these SGs are running the latest firmware, 1.1.2.0.  CDP is enabled.  I would then assume that I should just be able to enter the username & password in the Login Access field, right?

Hi Brian,

The SG300 driver has a few different credentials inputs that are possible they are documented in the user guide under the SG300.

http://www.cisco.com/en/US/docs/net_mgmt/other_net_mgmt/onplus/portal/user_guide/onplus_portal_user_guide_v1_0.pdf

The basics are if you have SNMP enabled on the switch the driver will use SNMP v2 or v3 credentials. If you don’t have SNMP enabled you should be fine with the http credentials.

Regards,

Douglas Smith