Please see below for the Local Business Hours for your country:
Country | Local Business Hours Monday - Friday | Country | Local Business Hours Monday - Friday | |
Argentina | 9AM - 6PM | Luxembourg | 9AM - 6PM | |
Australia | 9AM - 6PM | Malaysia | 9AM - 6PM | |
Austria | 9AM - 6PM | Mexico | 9AM - 6PM | |
Belgium | 9AM - 6PM | Netherlands | 9AM - 6PM | |
Brazil | 9AM - 6PM | New Zealand | 9AM - 6PM | |
Bulgaria | 9AM - 6PM | |||
Canada | 9AM - 6PM | Norway | 9AM - 6PM | |
Chile | 9AM - 6PM | Panama | 9AM - 6PM | |
China | 9AM - 6PM | |||
Columbia | 9AM - 6PM | Peru | 9AM - 6PM | |
Costa Rica | 9AM - 6PM | Philippines | 9AM - 6PM | |
Croatia | 9AM - 6PM | Poland | 9AM - 6PM | |
Czech Republic | 9AM - 6PM | Portugal | 8AM - 5PM | |
Denmark | 9AM - 6PM | Romania | 9AM - 6PM | |
Ecuador | 9AM - 6PM | Russia | 9AM - 6PM | |
Egypt | 9AM - 6PM | Saudi Arabia | 9AM - 6PM | |
Singapore | 9AM - 6PM | |||
Slovakia | 9AM - 6PM | |||
Finland | 9AM - 6PM | South Africa | 9AM - 6PM | |
France | 9AM - 6PM | South Korea | 9AM - 6PM | |
Germany | 9AM - 6PM | Spain | 9AM - 6PM | |
Greece | 9AM - 6PM | Sweden | 9AM - 6PM | |
Guatemala | 9AM - 6PM | Switzerland | 9AM - 6PM | |
Taiwan | 9AM - 6PM | |||
Hong Kong | 9AM - 6PM | Thailand | 9AM - 6PM | |
Hungary | 9AM - 6PM | Turkey | 9AM - 6PM | |
India | 9AM - 6PM | Ukraine | 9AM - 6PM | |
Indonesia | 9AM - 6PM | United Arab Emirates | 9AM - 6PM | |
Ireland | 8AM - 5PM | United Kingdom | 8AM - 5PM | |
Israel | 9AM - 6PM | United States | 9AM - 6PM | |
Italy | 9AM - 6PM | Uruguay | 9AM - 6PM | |
Japan | 9AM - 6PM | Venezuela | 9AM - 6PM | |
Korea | 9AM - 6PM | Vietnam | 9AM - 6PM |
How team ! how can I cantact the TSN-request as I have a request to convert HP server to UCS !
I have tried send to TSN-request@cisco.com but get rejected So what is the correct email address to send???
Hi Gary,
The Small Business Support Center does not offer email support. I suggest another option is to start an online chat:
https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
I have been trying to get a chat support session going on three seperate occasions for over a week. Everything the webex opens and says " A Cisco Support Engineer will join as soon as possible" and sits there for hours with no one connecting... What am I missing?
Hi Jeff,
My apologies for the lack of response on Online Chat. I have sent an email to the Online Chat team to see what the issue was. As long as you tried to access during normal business hours, they should have been able to help you. I suggest to call into the support center for now. If you do not want to call in, you can also try posting your question in the community.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
Hi Cindy
I am yusuf, I want to ask about the warranty cisco small bussiness. I have contract number for the switch ESW-520-24-K9 how to procedure to claim the RMA for cisco small business
I has used the online chat but we have the same problem with jeff the cisco support engineer was never available
please advice
Thanks
Yusuf
Hi Yusuf,
I am sorry that you are having issues with Online Chat. Please call the support center to help you with your RMA.
The phone numbers are located here:
https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
I also have tried to contact the online chat team on several occasions this week without any luck. Same problem as above, the Cisco Support Engineer was never available. Would it be possible to set up a time that I could chat with one or else have someone help me with my problem?
Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. I apologize that you have had issues with getting in touch with someone to help you. What product (Model) are you wanting to chat about. I will make arrangements for someone to be available to work with you. My email is available if you hold your mouse over the picture to the left. Contact me and we can discuss getting the help you need.
Thanks
Eric Moyers .:|:.:|:.
Cisco Small Business US STAC Advanced Support Engineer
CCNA, CCNA-Wireless
866-606-1866 ext 601027
Mon - Fri 09:00 - 18:00 (UTC - 05:00)
We have problem with four SMB switches SG200-50P.
Switches are not booting, System link is flashing nonstop with green color, this problem is caused after UPS power supply restart.
Switch Models and Serial numbers:
SG200-50P DN164001TU
SG200-50P DN164001TW
SG200-50P DN164001PP
SG200-50P DN164001PP
We have tried to reset the hardware through reset button but nothing is changing.
Hi Rifat,
To receive an answer to your question, please post your question in this area: https://supportforums.cisco.com/community/netpro/small-business/switches
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
I've been attempting to contact the SB Chat as well, four times in the last 3 days. I'm in Australia and I've been attempting to contact at 1pm and 4pm Australian time (ie well within the business hours stated above).
No one seems to be responding, the sessions have all timed out.
A bit disappointing to have this level of (no) service especially given I have paid up contracts for the two devices in question.
Hi Reuben,
I am sorry that you are having issues with Online Chat. For immediate assistance please call the support center to help you with your devices. The phone number for Australia is 1 800 605 731
In addition since you have a contract, you can open a case via the community. All you have to do is start a discussion with your issue and click post. Then under the actions panel click on "Open Service Request for Thread".
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport
I also tried to contactonline chat, gave up after 3 attempts - each 1 hour wait. I am truly dissapointed by the level of 'service'. This is especially so, because the problem I am dealing with can not be resolved by end user - I need Mini Certificates for my SPA504G/514G. I read that I need to request them from Cisco. How if no one is responding?
Can someone help?
regards
Adam
Hi Adam,
I agree that is unacceptable. Please call the support center to help you with your mini certificates.
The phone numbers are located here:
https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Or private message me with your email address.
Regards,
Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
www.cisco.com/go/smallbizsupport
twitter: CiscoSBsupport