Small Business Support Center Local Business Hours

[cindy toy]

Please see below for the Local Business Hours for your country:

Country	Local Business Hours Monday - Friday		Country	Local Business Hours Monday - Friday
Argentina	9AM - 6PM		Luxembourg	9AM - 6PM
Australia	9AM - 6PM		Malaysia	9AM - 6PM
Austria	9AM - 6PM		Mexico	9AM - 6PM
Belgium	9AM - 6PM		Netherlands	9AM - 6PM
Brazil	9AM - 6PM		New Zealand	9AM - 6PM
Bulgaria	9AM - 6PM
Canada	9AM - 6PM		Norway	9AM - 6PM
Chile	9AM - 6PM		Panama	9AM - 6PM
China	9AM - 6PM
Columbia	9AM - 6PM		Peru	9AM - 6PM
Costa   Rica	9AM - 6PM		Philippines	9AM - 6PM
Croatia	9AM - 6PM		Poland	9AM - 6PM
Czech Republic	9AM - 6PM		Portugal	8AM - 5PM
Denmark	9AM - 6PM		Romania	9AM - 6PM
Ecuador	9AM - 6PM		Russia	9AM - 6PM
Egypt	9AM - 6PM		Saudi Arabia	9AM - 6PM
			Singapore	9AM - 6PM
			Slovakia	9AM - 6PM
Finland	9AM - 6PM		South Africa	9AM - 6PM
France	9AM - 6PM		South Korea	9AM - 6PM
Germany	9AM - 6PM		Spain	9AM - 6PM
Greece	9AM - 6PM		Sweden	9AM - 6PM
Guatemala	9AM - 6PM		Switzerland	9AM - 6PM
			Taiwan	9AM - 6PM
Hong Kong	9AM - 6PM		Thailand	9AM - 6PM
Hungary	9AM - 6PM		Turkey	9AM - 6PM
India	9AM - 6PM		Ukraine	9AM - 6PM
Indonesia	9AM - 6PM		United Arab Emirates	9AM - 6PM
Ireland	8AM - 5PM		United Kingdom	8AM - 5PM
Israel	9AM - 6PM		United States	9AM - 6PM
Italy	9AM - 6PM		Uruguay	9AM - 6PM
Japan	9AM - 6PM		Venezuela	9AM - 6PM
Korea	9AM - 6PM		Vietnam	9AM - 6PM

[Max Maxim]

How team !  how can I cantact the TSN-request as I have a request to convert HP server to UCS !

[Max Maxim]

I have tried send to TSN-request@cisco.com but get rejected     So what is the correct email address to send???

[cindy toy]

Hi Gary,

The Small Business Support Center does not offer email support.  I suggest another option is to start an online chat:

https://supportforums.cisco.com/community/netpro/small-business/onlinechatsupport

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

[jyager]

I have been trying to get a chat support session going on three seperate occasions for over a week.  Everything the webex opens and says " A Cisco Support Engineer will join as soon as possible" and sits there for hours with no one connecting... What am I missing?

[cindy toy]

Hi Jeff,

My apologies for the lack of response on Online Chat.  I have sent an email to the Online Chat team to see what the issue was.  As long as you tried to access during normal business hours, they should have been able to help you. I suggest to call into the support center for now.  If you do not  want to call in, you can also try posting your question in the community. 

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

[yusufbudi]

Hi Cindy

I am yusuf, I want to ask about the warranty cisco small bussiness. I have contract number for the switch ESW-520-24-K9 how to procedure to claim the RMA for cisco small business

I has used the online chat but we have the same problem with jeff the cisco support engineer was never available

please advice

Thanks

Yusuf

[cindy toy]

Hi Yusuf,

I am sorry that you are having issues with Online Chat.  Please call the support center to help you with your RMA.

The phone numbers are located here:

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

[RyanESkinner]

I also have tried to contact the online chat team on several occasions this week without any luck. Same problem as above, the Cisco Support Engineer was never available. Would it be possible to set up a time that I could chat with one or else have someone help me with my problem?

[Eric Moyers]

Hi, My name is Eric Moyers. I am a Network Support Engineer in the Cisco Small Business Support Center. I apologize that you have had issues with getting in touch with someone to help you. What product (Model) are you wanting to chat about. I will make arrangements for someone to be available to work with you. My email is available if you hold your mouse over the picture to the left. Contact me and we can discuss getting the help you need.

Thanks

Eric Moyers    .:|:.:|:.

Cisco Small Business US STAC Advanced Support Engineer

CCNA, CCNA-Wireless

866-606-1866 ext 601027

Mon - Fri 09:00 - 18:00 (UTC - 05:00)

[rifat.morina]

We have problem with four SMB switches SG200-50P.

Switches are not booting, System link is flashing nonstop with green color, this problem is caused after UPS power supply restart.

Switch Models and Serial numbers:

SG200-50P         DN164001TU

SG200-50P         DN164001TW

SG200-50P         DN164001PP

SG200-50P         DN164001PP

We have tried to reset the hardware through reset button but nothing is changing.

[cindy toy]

Hi Rifat,

To receive an answer to your question, please post your question in this area: https://supportforums.cisco.com/community/netpro/small-business/switches

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

[Reuben Farrelly]

I've been attempting to contact the SB Chat as well, four times in the last 3 days.  I'm in Australia and I've been attempting to contact at 1pm and 4pm Australian time (ie well within the business hours stated above).

No one seems to be responding, the sessions have all timed out.

A bit disappointing to have this level of (no) service especially given I have paid up contracts for the two devices in question.

[cindy toy]

Hi Reuben,

I am sorry that you are having issues with Online Chat.  For immediate assistance please call the support center to help you with your devices. The phone number for Australia is 1 800 605 731

In addition since you have a contract, you can open a case via the community.  All you have to do is start a discussion with your issue and click post. Then under the actions panel click on "Open Service Request for Thread".

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

[adam.sierant]

I also tried to contactonline chat, gave up after 3 attempts - each 1 hour wait. I am truly dissapointed by the level of 'service'. This is especially so, because the problem I am dealing with can not be resolved by end user - I need Mini Certificates for my SPA504G/514G. I read that I need to request them from Cisco. How if no one is responding?

Can someone help?

regards

Adam

[cindy toy]

Hi Adam,

I agree that is unacceptable. Please call the support center to help you with your mini certificates.

The phone numbers are located here:

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Or private message me with your email address.

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport