Small Business Support Center Local Business Hours

[cindy toy]

Please see below for the Local Business Hours for your country:

Country	Local Business Hours Monday - Friday		Country	Local Business Hours Monday - Friday
Argentina	9AM - 6PM		Luxembourg	9AM - 6PM
Australia	9AM - 6PM		Malaysia	9AM - 6PM
Austria	9AM - 6PM		Mexico	9AM - 6PM
Belgium	9AM - 6PM		Netherlands	9AM - 6PM
Brazil	9AM - 6PM		New Zealand	9AM - 6PM
Bulgaria	9AM - 6PM
Canada	9AM - 6PM		Norway	9AM - 6PM
Chile	9AM - 6PM		Panama	9AM - 6PM
China	9AM - 6PM
Columbia	9AM - 6PM		Peru	9AM - 6PM
Costa   Rica	9AM - 6PM		Philippines	9AM - 6PM
Croatia	9AM - 6PM		Poland	9AM - 6PM
Czech Republic	9AM - 6PM		Portugal	8AM - 5PM
Denmark	9AM - 6PM		Romania	9AM - 6PM
Ecuador	9AM - 6PM		Russia	9AM - 6PM
Egypt	9AM - 6PM		Saudi Arabia	9AM - 6PM
			Singapore	9AM - 6PM
			Slovakia	9AM - 6PM
Finland	9AM - 6PM		South Africa	9AM - 6PM
France	9AM - 6PM		South Korea	9AM - 6PM
Germany	9AM - 6PM		Spain	9AM - 6PM
Greece	9AM - 6PM		Sweden	9AM - 6PM
Guatemala	9AM - 6PM		Switzerland	9AM - 6PM
			Taiwan	9AM - 6PM
Hong Kong	9AM - 6PM		Thailand	9AM - 6PM
Hungary	9AM - 6PM		Turkey	9AM - 6PM
India	9AM - 6PM		Ukraine	9AM - 6PM
Indonesia	9AM - 6PM		United Arab Emirates	9AM - 6PM
Ireland	8AM - 5PM		United Kingdom	8AM - 5PM
Israel	9AM - 6PM		United States	9AM - 6PM
Italy	9AM - 6PM		Uruguay	9AM - 6PM
Japan	9AM - 6PM		Venezuela	9AM - 6PM
Korea	9AM - 6PM		Vietnam	9AM - 6PM

[adam.sierant]

Hi Cindy

My email is adam.sierant@gmail.com

Thanks

Adam

[Luca Pieroni]

As always, things work in Italy with a timezone all its own.

Are 9.20 and the chat is not yet available.

[Krishna Babu]

Iam Krishna Babu from India. Iam facing issues with my ASA5505 firewall which has gone to ROMMON mode. Iam not able to access the chat due to my company network policies. Subsequently, I have put my issue in the discussions forum for which no responses have come up yet.

https://supportforums.cisco.com/thread/2269290

Could anyone please suggest which door to knock now?

[cindy toy]

Krishna - I moved your discussion to the correct firewalling/security area.  You had originally posted it in the teachers without borders area.  Unfortunatly, I am unable to help you further since your product is an enterprise product and not a small business product.I suggest that you go back to your above link and reply with the word, "bump" so that it can be seen by those in that area.

[yusufmulia]

Hi Cisco SMB Team

Regarding with the RMA, can you share the local telephone number for Indonesia

Thanks

Yusuf

[tinhhd201]

Dear Cisco team,

We are FPT warranty, We are having goods that's opened case RMA. Please help to provide procedures to solve this issue.

Thank you!

[walter]

The cisco dealer go out from my country. 

I need to claim for warranty on my RV110w  in URUGUAY

Can anyone tell me where i can go?   

Walter Bentancur        walter@wakkaru.com    

[hyk]

I got one Cisco switch SG-500XG-8F-8T (S/N:DNI18230GN2) with one port no.3 failure. My vendor and me already make reported to Cisco two week ago, first support from India and India passed to US, then still cannot make the RMA or resolve my problem issues till now. I bought a lot of Cisco switch and now I feel it was very difficult for after sale support and service. I will consider to stop the Cisco product for next project. Problem Issues: 1. Port 3 failure . Connect to 3 different physical server LAN port, 3 different model and type of LAN card, 3 different model and type (within 10Meter) LAN Cable. - Failed 2. Upgrade and Downgrade new, old and latest firmware - Failed 3. Port 3 Status. Switch side LED light unnormal blinking, Server LAN site no LED light but get 100M Link only. Very funny! 4. Change to another port or all unused port then everything are OK. Get 100M,1G,10G and LED blinking normal at both side. All problem issues and status already reported and informed but I think Cisco support team still cannot trust us???? US support time and Malaysia working hour are different. We waiting US support time and call them to login my switch but by informed that no engineer(US working hour) at the moment and waiting long time. We also want to back home to sleep!!! Colin,

[asiamega1]

Hi Cisco SMB Team

Regarding with the RMA, can you share the local telephone number for Indonesia

Thanks

hengky

[info@seaholidaysatun.com]

Hi Cisco SMB Team

Regarding with the RMA, can you share the local telephone number for thailand

[saifshubbar0826]

Hell i need to buy cisco catalyst 9500 and cisco nexus 9300 . The qestion is i must be buy dna license to make switch work or the switch work without the dna license just need license to work ...

[ElonaDakli6931]

Hello.

I need to report something regarding Cisco Certificates. How can I do that?

[MariusOliver76144]

Hello

How do I get help for my RV 260 cisco router? The default factory password "cisco" does not work.

I have already opened a ticket but no one seems to help.

Why do you ship material that does not work?

[bbichitra]

Hi,support,

Would like to update only CISCO WLC on  existing CISCO environment.

Existing using  Cisco WS-C3850-24S-S

Existing WLC Model & AP:

AIR-CT2504-15-K9

Air-CAP16021-C-K9

Which WLC with AP model will be best for Existing L3 Switch support.

Regards,

Bichitra