For those of you that have not converted over to the OnPlus Beta portal and are still using the Thunderbolt portal (adm.ciscovar.com) using PLG1000s (cloud plugs) - please be advised that we will be closing the Thunderbolt portal on August 1st, 2011.
Until this time, please take the time to convert your PLG1000s over to work with OnPlus Beta portal. To do so, please send an email to email@example.com to schedule that conversion. Please note however, that your customer's history will be not be converted along with the device.
For detailed instructions on how to convert your plug, please have a look at the OnPlus Welcome Guide, at page 4.
In addition, please note that you will not be able to reset your PLG1000 to factory defaults and re-register them on adm.ciscovar.com. If you are planning to do so, I would suggest to convert to the OnPlus Beta portal.
Again, we want to thank you so much for being part of our journey in developing Thunderbolt, and then OnPlus. We are marching towards launching OnPlus Service, and would like this to be a huge success.
Converting a PLG1000 over from the Thunderbolt EFT to the OnPlus Beta program is also fairly trivial.
If you have access to the customer account that the PLG1000 is currently activated to on ciscovar.com, go into the customer and click Profile. This will give you the Customer Password that can be used to log into the PLG1000 device (the login name should be admin). Once logged into the device, simply choose 'Maintenance', and then Reset to Factory Defaults. This will cause the PLG1000 to automatically pull down a new load that is now compatible only with the onplusbeta.com portal. You can use a portal tunnel from ciscovar.com to perform the steps above, but you will need someone on-site (or VPN / WebEx / RDP / VNC to the local network) in order to activate the PLG1000 against the onplusbeta.com portal.
If you don't have access to the customer information for an activated PLG1000, such as if you already deleted the customer account on ciscovar.com that the device was activated to, or if you have a non-activated PLG1000 that has previously been plugged in long enough to pull down the ciscovar.com compatible firmware, follow these steps instead:
Format a USB key as MS-DOS (FAT) filesystem, then create or copy a file to the key and name it RESTORE.TXT (case does not matter). Power off the PLG1000, and insert the USB key, then power on the PLG1000. This procedure will factory-reset the PLG1000 regardless of it's current state, and the PLG1000 will automatically pick up the new OnPlus-compatible firmware after it reboots.