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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Cisco Common Services Platform Collector (CSPC) OVA Available

March 25th, Cisco is pleased to announce the release of an OVA file (virtual machine image) for CSPC This new patch requires to be installed on CSPC. We recommend CSPC for ALL current and new installations.

The new patch is available for download in the Software Down Center.

Announcing availability of CSPC and End of Support for  all CSPC 2.9 collection Versions

February 16, We are pleased to annou­nce the release of CSPC Collection Platform Software This release addresses customer found defects. For details please see the Release Notes.

With this release, Cisco will be ending support for all 2.9 version of CSPC Collector. We recommend upgrading to CSPC for ALL current and new installations. A new OVA file is available for download in the Software Down Center.

Cisco Common Services Platform Collector (CSPC) OVA Available

January 31st, Cisco is pleased to announce the release of an OVA file (virtual machine image) for CSPC This new OVA file combines the 2.10 OVA and patch into one OVA file to download and deploy. We recommend CSPC for ALL current and new installations.

The new OVA file is available for download in the Software Down Center.

CSPC Patch Updates Available for Apache Log4j Java Logging Library

Updated Dec 20: We have posted Patch Releases for ALL CSPC 2.9 versions and above (including 2.9,, and, previously reported not affected) and 2.10 that address both CVE-2021-44228 and CVE-2021-45046 PSIRTs.  Both patch releases are available now on the Software Down Center . We recommend you immediately update your collectors to resolve these critical vulnerabilities.

For the latest information please view Cisco Advisory CVE-2021-44228

Cisco Common Services Platform Collector (CSPC) 2.10 Collection

December 21, 2021, On Installation: If 2.10 startup job(/etc/rc.d/rc.local) is running for more than 20 mins then try pressing Alt+F1 through Alt+F6 to shift to alternate virtual terminals and you may see one of them waiting for with the admin password prompt. (if so, enter password)

November 16, 2021, We have identified an issue with CSPC 2.10 where inventory process is being stopped. The solution for this is to follow these steps:

1) Restart the CSPC service through CLI, once the services are up, Login to the CSPC GUI

2) Go to Settings -> Discovery Settings, set the "Serial Number Duplicate Check" to "No"

3) Trigger the Collection Profiles and verify Collection Profiles complete.

If you are still experiencing any issues with CSPC 2.10 please contact our support team.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

NOW AVAILABLE: Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Archived Smart Net Total Care Events

Paulo Uehara
Customer Connection Briefing
Hi guys. Our customer is trying to access its Smart Portal for the first time ( in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea what ... Read More
Zhe Wang
A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the partner. Co... Read More
Geeta Menon
Is your network ready for 2017? Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs. Cisco experts covered how to: Streamlin... Read More
Geeta Menon
Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service? Check out our quarterly feature update webcast on October 11, 2016. In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job... Read More
Karen Marshall
Switch Over to Smart Net Total Care 3.x You demand a more responsive, intuitive and flexible smart support solution. Smart Net Total Care Version 3.x delivers! And it does this while continuing to deliver the risk mitigation, operational efficiency, and f... Read More
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