Cisco SPA504G IP Phone System

[abrown001111]

We have SPA504G IP Phone System and need to change the voice message of a terminated staff member and do not have their password.  How to do this?  Thanks

[JP Babiera · Accepted solution]

Hello,

If this is on a UC500 running CME/CUE, and the service module IP address is reachable, you can log in to the Cisco Unity Express administration page via your browser.   Log in, go to Configure >> Users >> find your user.  The PIN is the field you would want to edit in this case so you can log in to the VM as that user.

HTH,

JP

[abrown001111]

Awesome - thanks for your help!!

[JP Babiera]

You're very welcome.  I'm glad that it worked.

JP

[Glenn Martin]

Thanks JP!!