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abrown001111
Beginner

Cisco SPA504G IP Phone System

We have SPA504G IP Phone System and need to change the voice message of a terminated staff member and do not have their password.  How to do this?  Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
JP Babiera
Enthusiast

Hello,

If this is on a UC500 running CME/CUE, and the service module IP address is reachable, you can log in to the Cisco Unity Express administration page via your browser.   Log in, go to Configure >> Users >> find your user.  The PIN is the field you would want to edit in this case so you can log in to the VM as that user.

 

HTH,

 

JP

View solution in original post

4 REPLIES 4
JP Babiera
Enthusiast

Hello,

If this is on a UC500 running CME/CUE, and the service module IP address is reachable, you can log in to the Cisco Unity Express administration page via your browser.   Log in, go to Configure >> Users >> find your user.  The PIN is the field you would want to edit in this case so you can log in to the VM as that user.

 

HTH,

 

JP

View solution in original post

abrown001111
Beginner

Awesome - thanks for your help!!

You're very welcome.  I'm glad that it worked.

 

JP

Thanks JP!!