Debug Error Attempting to Upgrade To New Firmware 5.2.13 on SPA2102

[Richard H. Shores]

Hello!

I am getting a debug message when I attempt to upgrade my SPA2102 to the latest firmware 5.2.13 from 5.2.12 and I get this message after I input the admin password and click OK:

Run-Time Check Failure #2 -Stack around the variable 'strNc' was corrupted.

(Press Retry to debug the application)

If I click on Retry, the firmware update program crashes.

My computer is running Windows 7 Enterprise SP1.

Any assistance would be appreciated.

Richard S.

[rinkugaya · Accepted solution]

See below link. I had a similar problem:

https://communities.cisco.com/thread/27606?tstart=0

[Richard H. Shores]

Hi Rinku!

Thanks for the information and your assistance. That did the trick! I was able to upload the new firmware to the SPA2102 without any problems.

Thanks again!

Richard S.

[Craig Falconer]

Could you post the actual answer here?   I'd really appreciate it.

For me

https://communities.cisco.com/thread/27606?tstart=0

returns

"your Cisco.com login does not have the authority level to access this site"

[Richard H. Shores]

Hi Craig,

I get the same response when I try to access the link. I found the same information that I used:

https://supportforums.cisco.com/docs/DOC-9907

Hope this helps!

Richard

[Pratheep Kumar K]

Please click on IGNORE button and give atry. It will work.